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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Competitive rates of interest but

3
The loan offer I got from ratesetter was what I wanted and easy to set up. But recently I emailed twice to defer a couple of months payments because of covid 19 but had no response in helping with the matter. Having said that I would use ratesetter again in the future. Reviewed on: 11th June 2020
Gavin's avatar
Gavin

Excellent customer service

5
Stress free experience with excellent customer service. Understanding staff throughout the covid19 crisis Reviewed on: 11th June 2020
Sally 's avatar
Sally

Brilliant and straight forward

5
Brilliant straight forward to apply and says what it does on the tin Reviewed on: 11th June 2020
Jamie R Stewart's avatar
Jamie R Stewart

Easy service, great availability.

5
I took out a loan with RateSetter to resolve some other debts as the interest was lower having a loan. The service was easy, speedy and I felt Comfortable. Great company to use when you need a loan! Reviewed on: 11th June 2020
Melissa Smith's avatar
Melissa Smith

Greatsetter

5
Ratesetter, easy to use, quick decisions, friendly and helpful Reviewed on: 11th June 2020
Paul Wheldon 's avatar
Paul Wheldon

Great company great rates

5
Always used ratesetter and wouldn’t use any other company. So easy to use and finds the best rates available. Reviewed on: 11th June 2020
chris sharpe's avatar
chris sharpe

Excellent service

5
It’s really easy as 123 with a hassle free service Reviewed on: 11th June 2020
Thomas Norman's avatar
Thomas Norman

Excellent company to deal with

5
No nonsense and clear instructions you know where you stand with this company Reviewed on: 11th June 2020
Brian's avatar
Brian

Quick and easy

5
I found that Rate setter is not complicating things as most of other lenders. More personal touch then elsewhere. Reviewed on: 11th June 2020
Laimonas Zemaitis's avatar
Laimonas Zemaitis

Excellent service

5
All queries dealt with excellently. Reviewed on: 11th June 2020
Gareth Phillips's avatar
Gareth Phillips

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