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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Rates you can afford

Rate setter web site easy to use affordable repayments and competitive rates Reviewed on: 11th June 2020

Great service and company to deal with

Everything from the beginning of my application was easy and simple. The website is great to log in and get all the information realting to my loan and make any changes easily and quickly. I would defintely use RateSetter again! Reviewed on: 11th June 2020

Helpful.and fair

Friendly,and straight forward company to deal with . Reviewed on: 11th June 2020

Simple to use, great rates

The application process and everything associated is quick and simple, no confusing forms and the costs are very clear - no hidden surprises Reviewed on: 11th June 2020

Really easy to apply for, and quick decision and deposit of money

Really easy to use account to log in and all your information is there, how much you pay, what’s left to pay, the dates it will all come out. Reviewed on: 11th June 2020

Excellent customer services

I called to have more understanding more about my account I was helped quickly and the staff was amazing call handler Reviewed on: 11th June 2020

Brilliant company

I have had 2 loans now with Ratesetter, the second one consolidating my previous one! It was so quick and easy to use. I can’t recommend them highly enough! Reviewed on: 11th June 2020

Brilliant

They are understanding, helpful and reasonable Reviewed on: 11th June 2020

How credit should be.

Application is straight forward. Decision doesn’t take long at all. Easy to keep track of what is owed. Brilliant customer service team when I have spoken to them. Reviewed on: 11th June 2020

Ease of applying!

I was really impressed at the ease and speed of applying for a loan.However, I realise it is quite an expensive option in borrowing. Reviewed on: 11th June 2020

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