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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Easy and Affordable

5
I took out an initial loan with ratesetter and after a year was able to top it up. The interest rate is very low, the payments are very affordable. The application process is fast with no fuss. I would 100% use them again for future loans. I have already recommended them to my friends and family. Reviewed on: 11th June 2020
Amy's avatar
Amy

Fast and fair

5
I needed a loan quickly for business and the rates were very reasonable. A year or so I needed to top it up and it was all done in a few clicks really. I love that the company has won awards for being fair and having integrity and will be recommending them to anyone who is in a tight spot financially. Reviewed on: 11th June 2020
Chris's avatar
Chris

Rates you can afford

5
Rate setter web site easy to use affordable repayments and competitive rates Reviewed on: 11th June 2020
Annie's avatar
Annie

Great service and company to deal with

5
Everything from the beginning of my application was easy and simple. The website is great to log in and get all the information realting to my loan and make any changes easily and quickly. I would defintely use RateSetter again! Reviewed on: 11th June 2020
Adam's avatar
Adam

Helpful.and fair

5
Friendly,and straight forward company to deal with . Reviewed on: 11th June 2020
Mick Knapton's avatar
Mick Knapton

Simple to use, great rates

5
The application process and everything associated is quick and simple, no confusing forms and the costs are very clear - no hidden surprises Reviewed on: 11th June 2020
Ross P's avatar
Ross P

Really easy to apply for, and quick decision and deposit of money

5
Really easy to use account to log in and all your information is there, how much you pay, what’s left to pay, the dates it will all come out. Reviewed on: 11th June 2020
Rachel Barker 's avatar
Rachel Barker

Excellent customer services

5
I called to have more understanding more about my account I was helped quickly and the staff was amazing call handler Reviewed on: 11th June 2020
Oms's avatar
Oms

Brilliant company

5
I have had 2 loans now with Ratesetter, the second one consolidating my previous one! It was so quick and easy to use. I can’t recommend them highly enough! Reviewed on: 11th June 2020
Kathryn Davies's avatar
Kathryn Davies

Brilliant

5
They are understanding, helpful and reasonable Reviewed on: 11th June 2020
Sarah Thompson's avatar
Sarah Thompson

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