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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Helpful

Wouldn’t use anyone else for my loana very helpful and easy too use. Reviewed on: 11th June 2020

Great

Great experience, easy process and a great help. Reviewed on: 11th June 2020

Fabulous, life saving service

I got a loan from Ratesetter when I was buying a house and the costs just kept going up! I needed a quick decision and reasonable rate and that's exactly what I got. I got in touch with them a few times since and always received fabulous customer service. I have already recommended Ratesetter to several friends. Reviewed on: 11th June 2020

Service review

My feedback is short and simple; service is easy and efficient, and as long as we keep the payments up, it’s like it’s not even a thing. No stress and no spam (emails for promotions or the like) Reviewed on: 11th June 2020

Top Banana!! Overall 5 Star Service!!

Ratesetter are great. Never bother/contact you unless required and the overall process from requesting a loan to managing it online is a breeze as well as being able to make additional payments without a charge. All round fantastic! Reviewed on: 11th June 2020

Ratesetters

In my experience service was quick and efficient Reviewed on: 11th June 2020

Very easy to navigate and manage

Very responsive and helpful consigned service. Excellent website. inclusive of clear account summary very straightforward and easy to use Reviewed on: 11th June 2020

Fast and reliable

This service is easy to access and gives support when you need it. The information available is clear and visible for the customer. Reviewed on: 11th June 2020

Brilliant lending service

Great lending service - always there to help and rates are very good. I’m glad I’ve used them to borrow!! Reviewed on: 11th June 2020

Great service

Nice and easy application service and fast decision making Reviewed on: 11th June 2020

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