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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Efficient

It was my first time getting a loan, and Rate setter made it a very easy process, and repayment was at a good rate. I’m happy I choose them Reviewed on: 6th April 2023

Excellent service

Literally no hassle or stress sorting out my loan. Would highly recommend Reviewed on: 6th April 2023

Recommend

Straightforward and hassle free with great rates, I will be using again in the future should I require a loan Reviewed on: 6th April 2023

Easy, visible, good rates

I love being able to see the history of my payments, breakdown, and outstanding payment so easily. Just log in to the account and you can see everything on hand. The rate that they offered me was one of the best ones and money reached my account minutes after successful application. Easy, quick, good visibility- definitely worth recommending.. Reviewed on: 6th April 2023

Right rate @ right time

Very easy and efficient process and fact it was highlighted on the MSE website have me confidence in the provider who I've not used before. Reviewed on: 6th April 2023

Super Fast

Turned to RateSetter when things weren't going so well. They made a decision super fast and the lady at the end of the phone was so lovely and helpful. Would recommend again and again. Reviewed on: 6th April 2023

Highly recommended

Application process was very straightforward and a decision made quickly. I had the funds the following day. Easy to view status of loan and balance as well as make over payment without penalty. Highly recommended Reviewed on: 6th April 2023

Great service

Most convenient product on the high street Reviewed on: 6th April 2023

No hassle

Good no hassle company, very helpful and would recommend Reviewed on: 6th April 2023

Easy and simple

I found it very straightforward and uncomplicated to arrange a loan from RateSetter. Definitely would recommend to others. Reviewed on: 6th April 2023

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