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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy..Fair and Listened

We had a great rate and the customer service team listened and took into consideration what we said about our situation..very good and fast reliable service.. Reviewed on: 10th March 2023

Would recommend

The process was quick and easy with no hassle. I am kept up to date but not bombarded with spam. Reviewed on: 10th March 2023

First class

Competitive rates. Ease of on line application. Fast decision and transfer of funds. On line account for ease of keeping up to date with the current situation regarding balance etc. Easy to make an extra payment if you wish. No penalty for early pay off. Reviewed on: 10th March 2023

Fuss free, low rate

Moving to RateSetter was really easy. The interest rate was low and I’ve been able to consolidate other payments. Easy to check where you are with payments and customer service is great. Reviewed on: 10th March 2023

Great Loans

Great loan provider, would use again Reviewed on: 10th March 2023

Very easy to use, no hassle!

Low interest loans which were very easy to apply for. It was very reassuring at a difficult time in my life. Reviewed on: 10th March 2023

Overall a great service

Easy application, very helpful customer service, easy to access and understand my information. Reviewed on: 10th March 2023

Loan consolidation

Helped me consolidate my debts into one manageable loan with a much lower rate of interest overall. It was quick and easy. Very pleased indeed Reviewed on: 10th March 2023

Awesome

Great company to work with, straight forward easy over all process. Reviewed on: 10th March 2023

Best provider

Easy application, well informed, great rates Reviewed on: 10th March 2023

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