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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great rates

Great rates and service, easy app to use. Reviewed on: 10th March 2023

Helpful, flexible, easy to manage

Rate setter were the cheapest option but have also been excellent in their customer service. They are flexible with options for repayment and their site is easy to manage. Reviewed on: 10th March 2023

Perfect

They offered the best rates, it was incredibly easy to apply and the answer was straight away. Received the money quickly and the website is great so that it's easy to manage and keep track of the loan and even make additional payments. I also had to call them as I wanted to double check the settlement figure and they answered really quickly and were polite, friendly and helpful. Couldn't ask for anything more from a company! Reviewed on: 10th March 2023

Easy to apply, accept and overpay

Easy to apply, accept and overpay. Excellent customer service Reviewed on: 10th March 2023

Fast and convenient

Ratesetter is one the best loan providers. I had a pleasant experience with them. Reviewed on: 10th March 2023

Very easy to use and helpful when I needed them

Very helpful when I needed them would recommend them Reviewed on: 10th March 2023

Simple application & great rates

When looking for a loan I came across ratesetter. I had never heard of them before so was a little dubious. I didn’t need to be! The application process was so simple & the rate I was quoted was exactly what I got. I would & have recommended Ratesetter 5* Reviewed on: 10th March 2023

Friendly and easy!

Very easy company to deal with, friendly and trustworthy understandable right from the word go. Reviewed on: 10th March 2023

Easy to deal with

They are easy to deal with, you can easily view your account online Reviewed on: 10th March 2023

Very good service

My experience was nice and clear ! Best service Reviewed on: 10th March 2023

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