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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Nothing to complain

Satisfied !!!!!!!!!!!!!!!!!!!!!! Reviewed on: 6th April 2023

Best loan provider

Excellent service. Affordable, .No fuss.. Reviewed on: 6th April 2023

Amazing value and service

Ratesetter was a quick and easy service that was very supportive, whilst also offering the best deal on the market at the time. Both the website and the app have proved to be simple, clean and smooth to use, allowing for an easy loan application. They have also kept me up to date with relelvant balances, advisory information and news on policy adaptations, all of which have proven to be beneficial financially to me. I could not rate them any higher. Reviewed on: 6th April 2023

Great company, never had any problems

When I first read reviews of this company I was led to believe that they were awful, had terrible customer service and difficult to get hold of. I have since chosen them for my loan and have found them to be great. Have never had any issues or difficulties dealing with them. Highly recommend. Reviewed on: 6th April 2023

Fantastic

Very easy loan set up Customer service first class Reviewed on: 6th April 2023

Fast easy and friendly service

Refinanced a previous loan to ratesetter for the fantastic rate they offered, everything was easy. Highly recommend Reviewed on: 6th April 2023

Very easy process

Good customer support and communication and friendly customer service. Reviewed on: 6th April 2023

Simple and so easy

Great experience with this company. Quick and easy with no fuss. I'm happy all round with the service I'm getting and the choices available.. Reviewed on: 6th April 2023

Quick and easy

I wanted a short term loan with no early repayment fee and Rate setter offered this with a low interest rate. It was quick and easy to apply. Very satisfied. Reviewed on: 6th April 2023

Speedy process and good communication

I have received an amazing service from Rate setter. I applied for my loan last year for my wedding & the process was quick & easy to do a d money in my bank fast. Great communication with the company & great affordable payment plan set up. Reviewed on: 6th April 2023

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