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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Customer centric support

A really simple process for application and receipt of funds. Followed by a simple app to be able to manage the account Reviewed on: 4th March 2022

Excellent

Very quick decision once you've applied, it only takes a short time before the money is put into your bank . Excellent service Reviewed on: 4th March 2022

Excellent Loan company

Excellent company to work with and makes everything easy for application and user friendly on line account. Reviewed on: 4th March 2022

Reliability 100%

Have used few times for finance/loan, always good rates, no problems with early repayment. Good customer service. Reviewed on: 4th March 2022

Easy application, money arrived quick

The overall borrowing application was really easy and straight for forward for me, the money arrived in the bank account within 3 days, really impressed with the service, managing borrowing online is really simple and user-friendly. Reviewed on: 4th March 2022

Amazing Service

Great Company, amazing service. Fast/simple and easy. Reviewed on: 4th March 2022

Quick, Easy and Accessible!

Applied on line for a loan and was very quickly accepted. Easy to set up an account on line to see how you’re doing with paying it off. Just what I needed at the time. Thank you. Reviewed on: 4th March 2022

no hidden extras

east to understand and very prompt service Reviewed on: 4th March 2022

Quick, easy and great rates!!

I have used Ratesetter a couple of times now and both times I have been impressed, Quick instant quotes and decisions, also their rates are much lower than alot of their competition. They use a different system where the exit fee is higher than most others but this allows them to offer a lower APR. Works great for me. Money was also in the bank very quickly after I had signed. Easy to use online platform which shows exactly where you are up to and if you want to make additional payments it's easily done. Reviewed on: 4th March 2022

best bank

fast reliable have no complaints regular statements Reviewed on: 4th March 2022

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