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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Good rate

Ratesetter are very competitive. The online service centre not so good. Reviewed on: 19th June 2021

My experience with Ratesetter was seamless. Process took only and few days and there was no hassle at all.

With Ratesetter you can log into your account at anytime and keep track of payments. Account site so so easy to navigate. Would definitely recommend them. Reviewed on: 19th June 2021

Excellent

Easy to use and low interest rate. I Will recommend Ratesetter to anyone Reviewed on: 19th June 2021

Excellent lender - would use again and again

First time borrower from RateSetter, using them in 2018. The lending process was frictionless and quick and easy to manage. It also felt very personable not like some of the major banks. Would definitely use again. Highly recommended. 10/10. Reviewed on: 19th June 2021

Great experience

Staff are friendly whenever I have phoned and queried anything - staff are knowledgeable and understand my questions. Great experience.... Reviewed on: 19th June 2021

Excellent service

So quick and easy to apply with a very friendly and informed team. I could not have asked for a better service and would recommend any time. Reviewed on: 19th June 2021

Reliable and trustworthy

Ever since I used RateSetter, they provided clear information, easy to follow and understand, and never had an issue. Reviewed on: 19th June 2021

Great customer service. Simple and straight forward application process.

I wanted funds to buy a camper van although I had not yet found one. Ratesetter's application process was simple and straight forward. Once the loan was agreed funds were in my bank account promptly which made searching for my camper van an easy experience. Reviewed on: 19th June 2021

Fast. Easy,Just Brilliant.

Not much more to say than the title really, Ratesetter will always be my first port of call for a personal loan. Reviewed on: 19th June 2021

Excellent service and efficient

Easy to apply excellent customer service Reviewed on: 19th June 2021

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