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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick, easy and affordable loans

Process was very smooth and quick, customer service is amazing, would recommend to everyone to use Ratesetter. Reviewed on: 19th June 2021

Honest and reliable

Always kept fully informed and updated. Easy to understand all information Reviewed on: 19th June 2021

Nice easy finance.

Very easy finance with low rates of interest, quick and fast decision. Extremely recommend. Reviewed on: 19th June 2021

Effortless money management

Easy, clear and concise quotation dn application process. Every easier to get the money. I love the account dashboard so you can view your statements, payements and loan information easily and amend any details you wish. High Street banks could learn a lesson or two. Reviewed on: 19th June 2021

PERSONAL LOAN

A POSITIVE EXPERIENCE WHEN I APPLIED FOR A LOAN Reviewed on: 19th June 2021

Easy and helpful

Giving my details and information about my loan of choice was an easy step by step process which was explained to me very well. I’ve had no issues with my account and if I ever have I've had the best help possible. Never struggled with payments and always know all I needed to know so thank you. Reviewed on: 19th June 2021

Great service

Very quick decision . No hidden expenses,,, Reviewed on: 19th June 2021

Quick and Easy to deal with all on line

Quick and Easy to deal with all online, but just a call away if you want to talk with someone. Reviewed on: 19th June 2021

Excellent service, fast and efficient

Customer service always very helpful and online service fast and efficient Reviewed on: 19th June 2021

Great service and rates

Absolutely great. Low rates. Outstanding service. Ease of application. Easy access to account. What more can you want? Reviewed on: 19th June 2021

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