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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Straight forward, no nonsense service

Incredibly easy to use website, all information easy to understand and up front, quick and efficient service, good rates too. Would definitely recommend. Reviewed on: 18th June 2021

Excellent and helpful service

Ive had two loan with this company now. The service is great very understanding and helpful, if you miss a payment or you can't make one they are very understanding if and when that would to happen. I wouldn't hesitate to use these again! Highly recommend Reviewed on: 18th June 2021

Truly Excellent

Have taken 3 loans with RateSetter and on each occasion application was easy, response brilliant and funds available in a flash at very competitive interest. In a nutshell I am truly delighted with such an excellent service and would definitely use again. Reviewed on: 18th June 2021

Great service

Great service from getting the loan to now I’m half way though payment and I love how you can use the tracker at anytime to see how much has been paid and what’s left to go keeps me on track thanks ratesetter Reviewed on: 18th June 2021

Excellent service

Very easy website to navigate. Repayments were very clear. Once I spoke to someone on the phone everything happened very quickly. Reviewed on: 18th June 2021

Quick and painless!

My loan was approved straight away and I had the money shortly after. Very pleased. Reviewed on: 18th June 2021

Simply the best loan provider by far!

Ratesetters provide quick and easy to apply for loans at very competitive rates. We used them in the past and were happy so this time we went back and ate just as pleased. There is no hassle from them and repaying early is also very easy. Would recommend them to anyone. Reviewed on: 18th June 2021

Very good service

Had no issues and great service Reviewed on: 18th June 2021

My first loan ..... my first good impression !

This is my first loan and i am extremly satisfied, not to much fuss to get it , 10 stars customer service and very easy to check balance and information if you log into your account. I couldn't ask or need more than this. Great work RateSetter ! Reviewed on: 18th June 2021

A good place to visit and make use of

No hassle, easy setup and no problems using their facilities. Makes a positive impression in every way. Would definitely recommend and use again. Reviewed on: 18th June 2021

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