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RateSetter: Loans reviews

4.93
Based on 14,022 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Brilliant

5
Excellent friendly service at a brilliant rate setter Reviewed on: 17th June 2021

Easy to use service with competitive rates

5
Excellent easy to use website with competitive rates. It took only a few minutes to get my loan approved. I would certainly recommend them. Reviewed on: 17th June 2021

Good company

5
Very helpful and keep all customers informed wha gong on. Reviewed on: 17th June 2021

Amazing service

5
Always been a fan, easy to use, set up and amazing service. Have recommended to many Reviewed on: 17th June 2021

Always easy to communicate

5
Good help during lockdown understanding the problems and helped Reviewed on: 17th June 2021

Amazing

5
Most pain free loan I can think of Reviewed on: 17th June 2021

Personal Loan

5
Great company, great experience Reviewed on: 17th June 2021

CC95

5
Extremely helpful, low rates and easy to manage account Reviewed on: 17th June 2021

Excellent support and advice

5
I had had a long term financial support and advice from RateSetter. They have always ensured that I had the right customer support and provided me with a SMART objectives when making sure the right loan was given. Reviewed on: 17th June 2021

Excellent, easy to use service

5
I have had several loans over several years from RateSetter. They usually offer a better rate than my bank and offer much better customer service. Reviewed on: 17th June 2021

Review RateSetter: Loans now

Help others make smarter decisions by sharing your own experience. Write a review