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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent support and advice

I had had a long term financial support and advice from RateSetter. They have always ensured that I had the right customer support and provided me with a SMART objectives when making sure the right loan was given. Reviewed on: 17th June 2021

Excellent, easy to use service

I have had several loans over several years from RateSetter. They usually offer a better rate than my bank and offer much better customer service. Reviewed on: 17th June 2021

Excellent company

Couldn't get a loan for car so garage put us in touch with ratesetter very good rates and no hassle Reviewed on: 17th June 2021

Truly exceptional experience

10 out of 10, I have been a customer of RateSetter for over 6 years now, always an exceptional experience. Loans are paid into your account very quickly and the staff are so friendly and kind. I have recommended these to over 20 people and I am 100% certain, they all feel the same way I do. I would not use anyone else. Thank you for everything. Reviewed on: 17th June 2021

Great service

I have used ratesetter for a few years always had a great service from them and I would recommend them Reviewed on: 17th June 2021

Very quick

Very good response from RateSetter very helpful with going through the process Reviewed on: 17th June 2021

Problem free

My car loan was great value, really easy to apply for with a quick response. Would recommend to anyone. Reviewed on: 17th June 2021

Amazing company

Quick, efficient and competitive rates. More flexible than other lenders. A great company who support their customers. Reviewed on: 17th June 2021

Would definitely use again

Very easy and straightforward application proces, clearly shown fees. Very convenient service to get a quick loan, repayments and overpayments made easy. Reviewed on: 17th June 2021

Outstanding service 5*****

I have used RateSetter a few times and I must say they are a very efficient, friendly and reliable company. I have always had excellent customer service and everything is always clear and well explained. Overall I would highly recommend RateSetter as they are a very professional and reliable company who have always been very helpful and the website is very clear and easy to use. Reviewed on: 17th June 2021

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