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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Good service

Reasonable rate good service can’t complain Reviewed on: 17th June 2021

Best loan provider ever

Everything was perfect, the procedure was very quick and I would definitely recommend RateSetter to everyone Reviewed on: 17th June 2021

Really easy process.

Not bad at all, very easy going and easy to navigate website Reviewed on: 17th June 2021

Simple Easy Lender

Used them twice so far. Both times they've been easy to deals with and all the info has been well laid out. Reviewed on: 17th June 2021

It's was perfect, exactly what I wanted

I'm very happy with this company because the staff are very friendly and my enquiry was accepted straight away Reviewed on: 17th June 2021

Excellent staff and go above and beyond to help

Fantastic customer service would highly recommend. Reviewed on: 17th June 2021

Quality

Good service nice quality perfect communication Reviewed on: 17th June 2021

Excellent services

I was guided throughout my loan application. I received prompt responses to all my queries and my loan was approved within 24hours. Reviewed on: 17th June 2021

Excellent service and fair treatment

They are keen to extend their service once you act in good faith - I would not hesitate to recommend them. Reviewed on: 17th June 2021

Excellent service

I have always paid on time so recieve an outstanding service Reviewed on: 17th June 2021

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