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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Efficient, best value for service,best service for value.

Enquired about a loan,the Apr was the best by far and was so straightforward, Getting a loan with ratesetter was far easier than getting a simple answer from a politician Reviewed on: 17th June 2021

Good service

Easy tonuse website and quick with a descion Reviewed on: 17th June 2021

Brilliant service

Really good service and easy to set up. Reviewed on: 17th June 2021

1st class company

everytime i apply for loan i get polite and great response also very quick decision would highly recomend Reviewed on: 17th June 2021

Quick, easy and efficient

To apply for my loan from Ratesetter was quick, easy and efficient. I found their service so good I recommended it to my friend! Reviewed on: 17th June 2021

Helpful

The lady I spoke to over the phone when I applied for a loan was very helpful, very bubbly and polite and was easy to speak to. Great customer service. Reviewed on: 17th June 2021

Very helpful

I really like the way you can top up you payments without any problems Reviewed on: 17th June 2021

Helpful and easy

Thus was a dream to arrange, I have had no problems and it's perfect. Reviewed on: 17th June 2021

excellent loan company

very quick decision followed by funds being available. Reviewed on: 17th June 2021

Excellent service

Quick, easy. Manageable amounts to repay with low interest. Highly recommend Reviewed on: 17th June 2021

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