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RateSetter: Loans reviews

4.93
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Quick decision, great service!

5
Very pleased, super efficient! Money went in very quickly. All round a great experience. Reviewed on: 17th June 2021

No hesitation

5
I've never had a quible. Quick questions & quick responce Reviewed on: 17th June 2021

Efficient, best value for service,best service for value.

5
Enquired about a loan,the Apr was the best by far and was so straightforward, Getting a loan with ratesetter was far easier than getting a simple answer from a politician Reviewed on: 17th June 2021

Good service

4
Easy tonuse website and quick with a descion Reviewed on: 17th June 2021

Brilliant service

5
Really good service and easy to set up. Reviewed on: 17th June 2021

1st class company

5
everytime i apply for loan i get polite and great response also very quick decision would highly recomend Reviewed on: 17th June 2021

Quick, easy and efficient

5
To apply for my loan from Ratesetter was quick, easy and efficient. I found their service so good I recommended it to my friend! Reviewed on: 17th June 2021

Helpful

5
The lady I spoke to over the phone when I applied for a loan was very helpful, very bubbly and polite and was easy to speak to. Great customer service. Reviewed on: 17th June 2021

Very helpful

4
I really like the way you can top up you payments without any problems Reviewed on: 17th June 2021

Helpful and easy

5
Thus was a dream to arrange, I have had no problems and it's perfect. Reviewed on: 17th June 2021

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