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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Money when you need it

Rate Setter were the only company that offered good advice, could provide my loan with excellent service, very customer friendly with a rapid response Reviewed on: 17th June 2021

Great service

Ratesetter have always been great. Very quick customer service I would highly recommend to anyone looking for a loan. Reviewed on: 17th June 2021

Excellent service

Absolutely amazing customer service, all charges and interest clearly explained. The website is easy to use. I couldn't be happier with the entire experience. Reviewed on: 17th June 2021

Helpful and efficient.

I've had a great experience with this company. Reviewed on: 17th June 2021

Easy lender

Not only was it easy to apply for the loan. But my online account is easy to read. All the right information at my finger tips. Easy to pay extra on top of the loan with problems too. Reviewed on: 17th June 2021

So reliable!

They’ve always been brilliant if I had any queries, with the pandemic and uncertainty of money flow etc, they were so helpful and it was like talking to a really friendly friend! If you’re thinking of getting a loan, RateSetter are the ones you want! Reviewed on: 17th June 2021

Quick response, fabulous customer service and support. Very professional

I struggled to get the loan amount required with payment terms to suit my financial situation and rate setter were amazing, quick and there customer service is extraordinary. Reviewed on: 17th June 2021

Excellent company

Very good and highly recommended, no fuss, straight forward communications .. Reviewed on: 17th June 2021

Perfect

Great company.. Swift decision and quick turnaround.. Would happily recommend Reviewed on: 17th June 2021

Mr

Ssssssddddddddddddddddddddddddddddddddddd Reviewed on: 17th June 2021

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