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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

I have taken loan from them twice and they are hassle free and quick to deliver and amazing customer service!

When I finished my first loan I took another loan with them as they have been amazingly quick with sorting out the application and funding the accounts. The online account is very handy as it allowed me to change my DD date and get an overview of my account. Reviewed on: 17th June 2021

Great money lender

Sorted loan from comfort of my sofa with straight acceptance and had money in account within a minutes. Great dashboard and profile to manage your loan. Reviewed on: 17th June 2021

The Best

I've never had a problem with them. I will always use them Reviewed on: 17th June 2021

Great website, great servicw

Been excellent from start to finish Reviewed on: 17th June 2021

GREAT COMPANY

A great place to get loan from great rates Reviewed on: 17th June 2021

Helpful and Straightforward

I am very pleased with my experience with RateSetter. They were very helpful from my first interaction with them. Their processes were straightforward and easy to follow. They made the whole experience far less daunting than I was expecting. I would definitely recommend them to anyone particularly those who are feeling the entire process will be complicated or a bit overwhelming. Reviewed on: 17th June 2021

Simple, quick and helpful

Such a simple process end-to-end. The decision on my loan was made very rapidly and payment soon after. The interest rate is great and I feel in total control of my loan through the accessible online portal. Reviewed on: 17th June 2021

Star service

Great service, speedy and professional Reviewed on: 17th June 2021

Good service

Very Easy and good to use online and over the phone Reviewed on: 17th June 2021

Excellent and easy customer journey

Great customer service and the entire process was easy!!! Would totally recommend. Reviewed on: 17th June 2021

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