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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy to use, fast decisions.

Could not be easier to apply and decisions were very fast. Reviewed on: 17th June 2021

Very helpful

Took a loan with rate setter and very pleased with the service.I would recommend this company to my friends/family. Reviewed on: 17th June 2021

Customer focused

Great service all-round. Definitely recommend! Reviewed on: 17th June 2021

Simple loan provider

Found their process for loan application simple easy and super helpful. Website is user friendly and easy to understand Would highly recommend Reviewed on: 17th June 2021

Great and super easy to use

Very easy but thorough application process. Website is so easy to use and shows you everything you need to know. Reviewed on: 17th June 2021

Quick and easy service

I've had 3 loan from ratesetter and wouldn't use anywhere else because the payment low easy to repay back. Reviewed on: 17th June 2021

No nonsense lenders

I'm just about to pay my last payment in a few days, but from the beginning to the end they have been so easy to deal with, the money went into my account within a hour once approved, and like the idea that you could pay off early if you wanted Reviewed on: 17th June 2021

A great company

I got a loan with RateSetter in 2018 and the whole process was very simple. Within a few hours of the loan being agreed the money was in my account. The website is easy to use and always up to date so I can check my remaining amount. Communication is great and the company are easy to get hold of, but all information is also available on the website. I would definitely recommend and I would also consider using them again if I was to need another loan in the future. Reviewed on: 17th June 2021

So simple

Quick, easy and clear. What more do you want? Reviewed on: 17th June 2021

Great company

The whole process from start to finish thorough, simple and friendly Reviewed on: 17th June 2021

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