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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy transaction as always! Highly recommend!

I have had a couple of loans with Ratesetter over the last two years and both were quick and easy. No fuss, really. Decision is given right away and you'll receive the money the next working day. Highly recommend to family and friends! Reviewed on: 2nd July 2020

Excellent service!

Easy to use, excellent service! Reviewed on: 2nd July 2020

Excellent service

Good customer service. Prompt to resolving issues. Reviewed on: 2nd July 2020

Fuss free loan

The application process was really easy, with a decision very quickly and we received the money soon after our application too. Communication levels and interest rates are great too. I would really recommend Rate Setter to any of my friends or family if they needed a loan. Reviewed on: 2nd July 2020

Great company

My experience of Ratesetter was great from the outset. Straightforward, easy fast process and great rate. Reviewed on: 2nd July 2020

Fast and reliable

Been great overall with a fast and friendly service Reviewed on: 2nd July 2020

Simple but very reliable

I wanted a loan looked quite a few lenders but for the amount I wanted RateSetter was the best option Reviewed on: 2nd July 2020

Fantastic company

Amazing company, great APR rates, quick and efficient and so easy to view your accounts and repayments. No penalties and deductions on early repayments. I will 100% use them again if needed and already recommended to friends, family and colleagues when they've talked about needing a loan. Reviewed on: 2nd July 2020

When the banks you've kept in business for over 30 years let you down, its good to know Ratesetter is available as an alternative.

Just as the title suggests I've been employed for over 28 years with a mortgage, after taking loans and always paying on time 2 years ago my credit score all of a sudden was not good enough, who knows why, the bank failed to use common sense and look at my history with them hence I turned to Ratesetter. Reviewed on: 2nd July 2020

Good overall system and easy to use

Had a brilliant experience for borrowing and payment terms. Reviewed on: 2nd July 2020

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