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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

First class

No nonsense , very efficient service . Good rates . Will definitely use them again . Reviewed on: 2nd July 2020

Efficiency

I have used the service over the year and they are probably the most efficient, fast, straight forward service I ever use when it come to banking. Very well done Reviewed on: 2nd July 2020

Straight forward process with competitive rates

The title says it all. Straight forward application process and competitive rates. Reviewed on: 2nd July 2020

Very Helpful

The customer care are very helpful. The decision are made very fast and they will let know instantly about the decision they have made . I've been using ratesetter since 2014. Very reliable and the interest rate is just enough for you to pay your loan bank. I always recommend it to my friends Reviewed on: 2nd July 2020

Great experience

Done exactly what I needed. No fuss, payment days clear Had a great experience Reviewed on: 2nd July 2020

Best ecperience with rate setter to date, thanks

Have been with rate steer for several years never needed to contact them due to excellent service Reviewed on: 2nd July 2020

Simple and easy process

Obtaining a quote, then taking out the loan with Ratesetter was one of the simplest things that I have done. Their process was easy to follow, and, above all, transparent. As another company might say, 'They did what they said on the tin!' I would not hesitate to recommend Ratesetter as a company to those who were requiring a loan. Reviewed on: 2nd July 2020

Reliable service

I have had two loans from rate setter and never experienced any issue at all. It is so easy to log in and keep track of your balance and payments. I would never use any other money lending service Reviewed on: 2nd July 2020

Excellent service

Extremely helpful when we were struggling financially. Transparent fees and effortless application Reviewed on: 2nd July 2020

Quick an easy

The smallest APR by far comparing with what is on the market. Reviewed on: 2nd July 2020

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