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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Was ok seems to have changed for the worse

I think they have changed their credit scoring as it used to be ok but has got worse recently Reviewed on: 2nd July 2020

Hassle free

hassle free, no problem's what so ever. Reviewed on: 2nd July 2020

Very quick and great rates

Very easy to apply and great market leading rates. Management of account is very easy too. Reviewed on: 2nd July 2020

paul sankey

good rates and reliable. do exactly what they say Reviewed on: 2nd July 2020

Seamless process

Seamless process Quick Does what it says on the tin 10 out of 10 service Reviewed on: 2nd July 2020

Easy and reliable service

It took very little time to set up my loan. Payments are take. On a day of my choice. It’s easy for me to track the status of my loan and make additional payments if necessary Reviewed on: 2nd July 2020

Good

Very good company to deal with Reviewed on: 2nd July 2020

Very polite and understanding people

they help and they understand if something goes wrong with one of your payments Reviewed on: 1st July 2020

Easy, no fuss

Super easy to set up, paperwork minimal, straightforward and happy with the service Reviewed on: 1st July 2020

Ratesetter

Poor customer service staff not trained properly and Most are unpleasant to talk to. The contract terms and conditions too are not too fair for consumers. Reviewed on: 1st July 2020

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