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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Best company to go to for a loan

Managable payments every month, even though I chose to pay back my loan back over a long duration the interest is very low compared to other companies. 100% recommend. Reviewed on: 12th June 2020

Loan accessible to all in less than one day

I was looking for a loan with my bank and other loans agencies unsuccessfully due to my credit records, when I saw RateSetter website and applied with no hope that my application will be successful. However, I was agreeably surprised to see that my application was accepted and I got the loan in less than a day. After my first loan, I needed another urgent loan in order to start a business, and my second application was accepted with an unbeatable rate! I recommend them at 100% Reviewed on: 12th June 2020

Supper

Fast and great customer service, no hassle, all online, no problem. Reviewed on: 12th June 2020

Pleasant and easy to deal with

Rate setter have been very good, the online system to keep track of payments and balance is excellent, overall a pleasant experience. Reviewed on: 12th June 2020

Easy and friendly

Very easy to deal with and a very easy to use website. Very competitive rates. Would recommend to anyone Reviewed on: 12th June 2020

Great service

Rate setter helped me with my finances twice now. Very simple and easy to use and you get a very quick response Reviewed on: 12th June 2020

Helpful service

Great company very understanding Reviewed on: 12th June 2020

Easy loan

Found this company easy to deal with not complicated and helpful Reviewed on: 12th June 2020

Fantastic service and support!

I am fortunate enough to have been supported by Ratesetter twice in the last few years. First time to allow some much needed home improvements and currently to allow the purchase of a much needed car. Nothing is too much trouble for the staff. Everything can be sorted out via telephone or on line. A superb, efficient service that I often recommend to friends. Reviewed on: 12th June 2020

Very friendly staff always helpful

I have always found the staff at the end of the phone to be helpful and always listen to the customers very understanding and reliable Reviewed on: 12th June 2020

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