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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Good feedback

Its good service and very help full Reviewed on: 11th June 2020

The best and easiest way for a loan

All it took was 10 mins and I had a decision Very very competitive rates and superb customer service All in all a superb company Reviewed on: 11th June 2020

Great

Awesome brilliant fantastic superb Reviewed on: 11th June 2020

Very Easy

Easy, simple & friendly - nothing further to add Reviewed on: 11th June 2020

Excellent

Really easy application process, great loan rate and will definitely use again in future. Reviewed on: 11th June 2020

Credit

Good clear, quick. I don't have any problem. Easy to understand on website Reviewed on: 11th June 2020

Excellent service

A number of loans with ratesetter. No fuss quick response . Funds available in my account within days. Will carry on using ratesetter. Reviewed on: 11th June 2020

Very helpful company to deal with.

I have had a Ratesetter loan for approximately 3 years now. I started with a loan, paid quite a bit off and then topped my loan up again after a fairly large purchase. Ratesetter were excellent during the process of reducing my old loan and adding a few more thousand for my new loan. Simple to use online account. Reviewed on: 11th June 2020

Great customer service and quick delivery of service

Had a great experience with the company. Very helpful and professional to deal with. Reviewed on: 11th June 2020

Excellent company! Highly recommend

Since, apply for my loan the staff and service has been amazing. From the seamless application, easy to follow website to the final quick payout. I initially had issues with my proofs to get my loan approved as of my own error. When speaking to the advisors at ratesetter they were super helpful, lovely and helped me to sort out my problem in minutes! I felt truly appreciated as a customer. I got accepted in a matter of days after the application, the money got deposited in my account exactly when they said it would be. Thank you rate setter I now have a lovely shiny new car, and saved so much money with the low competitive APR that you gave me. Whenever I want a personal loan in the future I will be coming straight back to you guys! Also the online customer portal is fantastic, sleek and easy to use. As a customer I really couldnt ask for more! :) Reviewed on: 11th June 2020

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