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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great customer service and quick delivery of service

Had a great experience with the company. Very helpful and professional to deal with. Reviewed on: 11th June 2020

Excellent company! Highly recommend

Since, apply for my loan the staff and service has been amazing. From the seamless application, easy to follow website to the final quick payout. I initially had issues with my proofs to get my loan approved as of my own error. When speaking to the advisors at ratesetter they were super helpful, lovely and helped me to sort out my problem in minutes! I felt truly appreciated as a customer. I got accepted in a matter of days after the application, the money got deposited in my account exactly when they said it would be. Thank you rate setter I now have a lovely shiny new car, and saved so much money with the low competitive APR that you gave me. Whenever I want a personal loan in the future I will be coming straight back to you guys! Also the online customer portal is fantastic, sleek and easy to use. As a customer I really couldnt ask for more! :) Reviewed on: 11th June 2020

Easy

Easy transaction from start to finish, no fuss. Once agreed money in my account very quickly Reviewed on: 11th June 2020

Fabulous way to borrow money

From the onset, my experience with ratesetter, has been second to none. They would always be my number 1 choice, for value & ease of account running Reviewed on: 11th June 2020

Simple, easy to understand

The staff are always very responsive whenever they needed and act swiftly on my enquiries. Reviewed on: 11th June 2020

Easy to apply

Very easy to apply good rate of interest and very helpful through Corona virus as held of taking a payment for 3 months. Shall deffo use again Reviewed on: 11th June 2020

Amazing

Fantastic experience, quick responses. Easy website to navigate. All in all i would definitely recommend. Reviewed on: 11th June 2020

So useful and easy to use.

Always use when I'm a bit short! No questions and no hassle. Reviewed on: 11th June 2020

Better than banks

You can get better interest rates and no pay back early fees as the interest rate is fixed and divided over the number of months you wish. So you know exactly what you’re paying and when. By far the best short term loan I have encountered. 100% would use again and recommend. Reviewed on: 11th June 2020

Satisfied customer

Hassle free service all round. Friendly and helpful staff. Cannot fault them. Reviewed on: 11th June 2020

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