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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer care and customer experience

The staff at rate setter have been nothing but helpful. I couldn’t ask for a better service. 10/10 Reviewed on: 11th June 2020

They were slow but the rates are awesome

The customer service is sluggish and the approval waiting times can be shocking. However over all good company low rates. I would use them again hopefully they will be a bit more responsive in thier process and make it more streamlined. Reviewed on: 11th June 2020

Create service reasonable rates

Was in need of a quick loan due to a home extension, I applied and received the money within a couple of days. Reviewed on: 11th June 2020

Great service

Applied for a loan online the process was easy and clear on what you needed to have the application was quick and I had a response very quickly On my experience I would definitely recommend Reviewed on: 11th June 2020

Ratesetter

Customer for 2 years. If I have needed to call, staff helpful and very polite Reviewed on: 11th June 2020

Simple and straightforward.

I was able to obtain a quote quickly online. The application was approved quickly and money received quickly. Easy to monitor your loan payments online. Simple, straightforward and fantastic! Reviewed on: 11th June 2020

Rate Setter Helped Me achieve my daughters dream of owning a Pony!

Very easy simple forms to fill in. Wasn't intimidating at all. Very quick answer and the money arrived almost immediately. Would highly recommend and use again. Reviewed on: 11th June 2020

Fast and easy

Very helpful quick and reliable got my money quickly and great response from team when emailed and called in with a problem Reviewed on: 11th June 2020

trusted me and gave me credit.

I’ve always paid on time but no one else would help me, I’m very lucky for rate setters support thank you Reviewed on: 11th June 2020

Quick approval

Managed to get a large loan previously refused by banks, although I had the means of repayment. Rate was very fair, approval was quick and easy and the money was transferred quickly. I also had an issue and wished to change the repayment date for the direct debit. Quick and simple . Many thanks. Reviewed on: 11th June 2020

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