Reactive Insurance Reviews

Ratings based on 4 reviews Last review 1 month ago
1 / 5Poor overall rating

Reactive Insurance are an independent insurance service provider specialising in kitchen and home appliance, home emergency and televisual entertainment equipment insurance. Underwritten by SAGIC, the Salvation Army" s insurance company, who are an...

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Reactive Insurance are an independent insurance service provider specialising in kitchen and home appliance, home emergency and televisual entertainment equipment insurance. Underwritten by SAGIC, the Salvation Army" s insurance company, who are an "ethical insurer", you can read reviews from people like you to see what others think of Reactive Insurance.

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Your Reactive Insurance Reviews (4)

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10th February 2019

Service has worsened and I'm moving my business elsewhere

I've used Reactive for a number of years as a full service landlord contract. Over the past year I've had problems getting any engineer appointments and have had to call then more than 8 times to chase bookings before finally getting an agreed...

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I've used Reactive for a number of years as a full service landlord contract. Over the past year I've had problems getting any engineer appointments and have had to call then more than 8 times to chase bookings before finally getting an agreed appointment. The staff in the call centre are great, but they pass the call out to 3rd party engineers and never ensure the booking is made. Poor service guys and you need to improve rapidly.
I also agree with the previous review that the Head of Sales for Reactive should not be posting 5 star reviews for his own company! Poor show Ben Collis!

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10th September 2018

Takes month to receive payment

Had a few poor experiences with this company about late payment despite multiple contact and to makes matters worse the 5star review from Ben Colliss is in fact a manger for the company- tut tut reactive insurance ! They are notes by many other people...

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Had a few poor experiences with this company about late payment despite multiple contact and to makes matters worse the 5star review from Ben Colliss is in fact a manger for the company- tut tut reactive insurance ! They are notes by many other people about this late or non payment.

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29th January 2018

Disappointed

in the last...

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in the last week
Excellent company until you make a claim.
They are very happy to assist and take money.
Unfortunately once you have a problem with appliance they will show who they are.
I had a problem with my kitchen hob.
Engineer couldn’t fix it at first occasion so he ordered a part and came for second time,then he realised that the part is from different model and is unable to fix it on second occasion as well.I been told that they will come and fix it when they get the right part.Didnt hear from them so I decided to call and I been told “sorry but either you wait about 2 more weeks and we send someone again or you can purchase hob and install by ourselv and we give you money back” As it is was about 6 weeks for me without working hob a decide to buy it myself and claim £400 from them.I paid £459.99 but max you can claim for item is £400.
Then I spoke to advisor over the phone and
polite lady told me they can only pay £200