Reactive Insurance Reviews

Appliance Insurance

Appalling Service

Reactive Insurance Solutions are a disgrace. They promise a lot, look impressive but fail to deal with complaints or refund monies promised. Having cancelled my policy, at the end of my contract, they have failed to inform tge Finance Company causing... Read more

Reactive Insurance Solutions are a disgrace. They promise a lot, look impressive but fail to deal with complaints or refund monies promised. Having cancelled my policy, at the end of my contract, they have failed to inform tge Finance Company causing additional distress and difficulty.

I would strongly advise against trusting this company.

Reviewed on 9th September 2019

Mike Summers

Appliance Insurance

Disgrace of a company

This company is absolute disgrace the way it treats customers - I was owed money form October 2018 - yes 2018. I also had to wait 7 months for dishwasher to be repaired in 2016 so surprised this company is still in business !! Anyway despite many... Read more

This company is absolute disgrace the way it treats customers - I was owed money form October 2018 - yes 2018. I also had to wait 7 months for dishwasher to be repaired in 2016 so surprised this company is still in business !! Anyway despite many calls and emails and reactive insurance promises to pay this never happens, I have had no choose but to go to the “Sagic” the under writes and they got involved and nearly 2 months later they decided to pay as reactive are not covered under Financial services authority so be very aware using them as the financial ombudsman can’t get involved if your not happy with them. You have to go to Sagic for any response as reactive won’t do anything and not interested.
I received token emails from Ben Colliss who is incompetent to say the least, shame as the lads on the phones are extremely helpful when you call and try but feel the company is in financial difficulties as they don’t even pay suppliers see other reviews on here.who has also placed many shocking reviews. Don’t use them as they operate with shocking management and to wait nearly 6 months to be paid with no apology is a disgrace - I will leave a more detailed review on trust pilot. How ever they are very clever at having complaints removed from trustpilot so will see

Reviewed on 26th March 2019

Customer

Appliance Insurance

Service has worsened and I'm moving my business elsewhere

I've used Reactive for a number of years as a full service landlord contract. Over the past year I've had problems getting any engineer appointments and have had to call then more than 8 times to chase bookings before finally getting an agreed... Read more

I've used Reactive for a number of years as a full service landlord contract. Over the past year I've had problems getting any engineer appointments and have had to call then more than 8 times to chase bookings before finally getting an agreed appointment. The staff in the call centre are great, but they pass the call out to 3rd party engineers and never ensure the booking is made. Poor service guys and you need to improve rapidly.
I also agree with the previous review that the Head of Sales for Reactive should not be posting 5 star reviews for his own company! Poor show Ben Collis!

Reviewed on 10th February 2019

B0501

Appliance Insurance

Company gone down hill

Don’t use as my mother has been waiting for a payment for over 3 months - they are a joke

Reviewed on 18th September 2018

Amy

Appliance Insurance

Takes month to receive payment

Had a few poor experiences with this company about late payment despite multiple contact and to makes matters worse the 5star review from Ben Colliss is in fact a manger for the company- tut tut reactive insurance ! They are notes by many other people... Read more

Had a few poor experiences with this company about late payment despite multiple contact and to makes matters worse the 5star review from Ben Colliss is in fact a manger for the company- tut tut reactive insurance ! They are notes by many other people about this late or non payment.

Reviewed on 10th September 2018

John Wilson

Appliance Insurance

Disappointed

in the last... Read more

in the last week
Excellent company until you make a claim.
They are very happy to assist and take money.
Unfortunately once you have a problem with appliance they will show who they are.
I had a problem with my kitchen hob.
Engineer couldn’t fix it at first occasion so he ordered a part and came for second time,then he realised that the part is from different model and is unable to fix it on second occasion as well.I been told that they will come and fix it when they get the right part.Didnt hear from them so I decided to call and I been told “sorry but either you wait about 2 more weeks and we send someone again or you can purchase hob and install by ourselv and we give you money back” As it is was about 6 weeks for me without working hob a decide to buy it myself and claim £400 from them.I paid £459.99 but max you can claim for item is £400.
Then I spoke to advisor over the phone and
polite lady told me they can only pay £200

Reviewed on 29th January 2018

Piotr