row.co.uk Reviews

Ratings based on 708 reviews Last review 4 months ago
4.56 / 5Amazing overall rating

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5 542
4 103
3 21
2 2
1 40

Your row.co.uk Reviews (708)

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17th June 2020

Terrible stay away

Terrible stay...

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Terrible stay away.
Terrible stay away..just gave them call as I noticed this morning I've got trouble turning the lever to double lock the door and it compromises with home security which clearly states in the policy..they told me that they will send out someone but if this is happened due to door swelling they would charge me £160.what a shame I'm not a professional locksmith to know how this is happened.i guess as soon as you claim they look deep into the policy exclusions and scare you with big invoices so that you say ok ill just leave it. I got 4 properties with various policies with diff companies.never ever have I had a experience like this.

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17th June 2020

Terrible stay away

Terrible stay...

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Terrible stay away.
Terrible stay away..just gave them call as I noticed this morning I've got trouble turning the lever to double lock the door and it compromises with home security which clearly states in the policy..they told me that they will send out someone but if this is happened due to door swelling they would charge me £160.what a shame I'm not a professional locksmith to know how this is happened.i guess as soon as you claim they look deep into the policy exclusions and scare you with big invoices so that you say ok ill just leave it. I got 4 properties with various policies with diff companies.never ever have I had a experience like this.

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23rd January 2020

Waste of money and terrible customer service - insure with a reputable company instead

Customer for 2 years, no claims. Washing machine broke down, made a claim, no callbacks, 6 phone calls and i can't reach anyone who can discuss my claim. 1 week later I am still without a washing machine. Insured with D&G previously and never had any...

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Customer for 2 years, no claims. Washing machine broke down, made a claim, no callbacks, 6 phone calls and i can't reach anyone who can discuss my claim. 1 week later I am still without a washing machine. Insured with D&G previously and never had any issues with other appliances - other providers offer instant answers. Do not waste your money here!

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23rd October 2019

Do not pay them a penny

It was 13 days after l had a policy with them. There was a burning smell in the kitchen, l was expecting smo to come and check the washing machine, but they said l can not make a claim before 14days. Also, even if you cancel your policy in 14days they...

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It was 13 days after l had a policy with them. There was a burning smell in the kitchen, l was expecting smo to come and check the washing machine, but they said l can not make a claim before 14days. Also, even if you cancel your policy in 14days they don't refund your money cos you made a claim- a claim that had no cost to them but £68 to you. If they had sent out an engineer for it, l would understand the cost, but they didn't.
You do not know when your only 2yrs old washing machine will get broken which comes with 10year parts guarantee anyway.
Finally my husband realised that the smell was not actually coming from the washing machine. So it cost us £68 in 14 days to have a policy with them. I feel like ripped off. Do not trust them, and read any Terms&Conditions very carefully before clicking on it!

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24th June 2019

Very shocking this company removed my review

Very shocking this company report my review... by simply saying "don't believe you've had a genuine buying or service...

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Very shocking this company report my review... by simply saying "don't believe you've had a genuine buying or service experience"...
Keeping paying my policy £17.10 for 12 months to such company and get nothing except rude rejection on their service....
Now they report me through "Trustpilot", however, if they wish to carry on arguing with this, I could spend a bit time on it although I am quite busy. Already emailed evidence of my policy to "Trustpilot"and waiting reply... Joking company!!!


Had been keep paying for 12 months, no one arrange boiler service, now my boiler got some problem, their team just reject to repair by asking tricky questions etc. When you try to argue with them, they just defenced them-self and dump all fault on customer.. Very poor service.

Now keep sending email asking renewal policy ! Never ever go with his company, really doubt Row.co.uk ethics. Beware! Row.co.uk. This has to be the worst company I've ever dealt with!

Already switched to alternative insurer next year !

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29th April 2019

Row.co.uk and sister company Big Warranties are incompetent

I have home emergency cover with Row/Big Warranties for 2 properties which I rent out. Thinking it made sense for them to service the boiler if they are the ones covering it, I arranged the boiler check with...

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I have home emergency cover with Row/Big Warranties for 2 properties which I rent out. Thinking it made sense for them to service the boiler if they are the ones covering it, I arranged the boiler check with them.

Supposedly the tenant wasn't in at the arranged time, but instead of calling me to gain access, the engineer just waited some time like a lemon then left.

I was then left for 2 weeks without a valid gas certificate, which for a landlord is a MASSIVE no-no, with me waiting like a lemon for them to send it. No update, no attempt to reschedule, not even a complaint about the tenant letting them down! There is a £78 charge for a failed call-out which they didn't even bother calling me to collect!

They are useless at communication and negligent to the point of putting my business at risk. Avoid like the plague.

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1st April 2019

Cheapest Quote, Not Use The Actual Service Yet!

Beat my previous renewal by over £70 pa, Easy website to navigate, choose product/s etc. Not used the actual service yet so that remains to be seen nor have I spoken to their customer services. Have seen the reviews online which seem to be ...

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Beat my previous renewal by over £70 pa, Easy website to navigate, choose product/s etc. Not used the actual service yet so that remains to be seen nor have I spoken to their customer services. Have seen the reviews online which seem to be encouraging! Based on these & the quote have taken the chance!

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