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Saffron Building Society reviews

Saffron Building Society Logo
Rated Excellent • 4.65/5

Saffron Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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Consumer Guardian
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Review summary

People rate this company as Excellent based on 6,109 product reviews

Average score of 4.65/5
5 star
81%
4 star
10%
3 star
4%
2 star
2%
1 star
3%
Reviews for Saffron Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent service

I was trying to set up an icer and it was for me quite complicated - I had to set up a new account although... I was trying to set up an icer and it was for me quite complicated - I had to set up a new account although I have several different accounts with you. I had to ring your helpline 3 times - the last of which was wondering where my money was after 3 days as it had left one account and not landed in the other - I was answered by Zoe and she along with the other 2 staff members could not have been more helpful . I have never had a call answered so promptly and all your staff were very knowledgeable and sorted me out clearly making sure I knew what to do. I only wish other businesses could take a leaf out of your book and train their staff to be understanding and polite. Well done to all of you. Regards Kathy Centa Read more Read less

{"display":"Katherine C","full_name":"Katherine C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Katherine C 5th November 2025

Latest negative rating

2/5

Website needs clearer calls to action!

Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for... Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. It was sort of hidden off to the right, in standard text as part of a column. I think it warranted a button to say APPLY HERE or something like that. However, when i went onto chat I was helped by Lewis Hemingway and he was very helpful. Read more Read less

{"display":"Alison T","full_name":"Alison T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Alison T 29th October 2025
See more reviews for Saffron Building Society products

About Saffron Building Society

Saffron Building Society are a mutual organisation and have a number of branches throughout Essex, Hertfordshire and Suffolk.

Saffron Building Society’s roots go back to January 1849 when the 'Saffron Walden Second Building Society' was founded by Reverend John Marten.

Products offered by Saffron Building Society include savings, mortgages and equity release.

Saffron Building Society at a glance

Contact details

Website
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Reviews for Saffron Building Society

Showing 11 of 6109 company reviews • Last reviewed within 7 days

Excellent service

Savings • 5th November 2025

I was trying to set up an icer and it was for me quite complicated - I had to set up a new account although... I was trying to set up an icer and it was for me quite complicated - I had to set up a new account although I have several different accounts with you. I had to ring your helpline 3 times - the last of which was wondering where my money was after 3 days as it had left one account and not landed in the other - I was answered by Zoe and she along with the other 2 staff members could not have been more helpful . I have never had a call answered so promptly and all your staff were very knowledgeable and sorted me out clearly making sure I knew what to do. I only wish other businesses could take a leaf out of your book and train their staff to be understanding and polite. Well done to all of you. Regards Kathy Centa Read more Read less

{"display":"Katherine C","full_name":"Katherine C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Polite smiling generous.

Savings • 5th November 2025

Polite smiling generous. Always helpful

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Nice to speak directly with a person, face to face,...

    Nice to speak directly with a person, face to face, good customer service

    Savings
    Verified source 5th November 2025
  • 5/5

    It was a smooth process in the Brentwood branch, muc...

    It was a smooth process in the Brentwood branch, much easier than anywhere else

    Savings
    Verified source 5th November 2025
  • 5/5

    Customer in Bishops Stortford branch, renewed my ISA...

    Customer in Bishops Stortford branch, renewed my ISA with Kendra. Very satisfied, helpful and friendly approach.

    Savings
    Verified source 5th November 2025
  • 5/5

    Customer service excellent, always good

    Customer service excellent, always good

    Savings
    Verified source 5th November 2025
  • 5/5

    Great service provided by the Brentwood branch.

    Great service provided by the Brentwood branch.

    Savings
    Verified source 5th November 2025
  • 5/5

    Max helped me with a cheque and funding a deposit fo...

    Max helped me with a cheque and funding a deposit for a house for my daughter. Thought it would take much longer but he was... Max helped me with a cheque and funding a deposit for a house for my daughter. Thought it would take much longer but he was able to do it. Very happy with the Brentwood branch Read more Read less

    Savings
    Verified source 5th November 2025
  • 5/5

    Required advice and help in moving savings for our G...

    Required advice and help in moving savings for our Grandchildren into higher interest rate Saffron accounts. Zoe was very friendly, polite and knowledgeable and gave... Required advice and help in moving savings for our Grandchildren into higher interest rate Saffron accounts. Zoe was very friendly, polite and knowledgeable and gave me all the information I needed to make an informed decision. Zoe was also able to open the new accounts over the phone without me having to fill in numerous application forms. Thank you Zoe for for your valued assistance. Read more Read less

    {"display":"John P","full_name":"John P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John P 5th November 2025
  • 5/5

    Regular visitor to the Bishops Stortford Branch - re...

    Regular visitor to the Bishops Stortford Branch - renewed my ISA with Kendra. Always satisfied.

    Savings
    Verified source 5th November 2025
  • 5/5

    Very appealing to come into Brentwood with friendly...

    Very appealing to come into Brentwood with friendly staff and short queues

    Savings
    Verified source 5th November 2025

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