I had a question about a closed account and the lady was very helpful

On holiday in Spain and couldn’t get the website to transfer money between accounts. Phoned to try and sort and it was dealt with so... On holiday in Spain and couldn’t get the website to transfer money between accounts. Phoned to try and sort and it was dealt with so efficiently and in a friendly helpful way. Good old fashioned service at its best. Was made to feel like I was their only customer. Read more Read less

Great to see SBS upping their rates.

I recently had reason to call for assistance with my online savings account. Charlotte Hartnell provided great customer service. Previously I had a mortgage with... I recently had reason to call for assistance with my online savings account. Charlotte Hartnell provided great customer service. Previously I had a mortgage with Saffron and it was always the same when I spoke with someone on the phone. It makes doing banking so much more pleasurable and makes me feel valued as a customer. Read more Read less

Zoe - I called today to discuss ‘next steps’ for one of my accounts and was put through to someone quickly. She was friendly, helpful,... Zoe - I called today to discuss ‘next steps’ for one of my accounts and was put through to someone quickly. She was friendly, helpful, polite and efficiently dealt with my questions. Read more Read less

Great products and very knowledgeable staff

I have always found persons I have spoken to via phone , have been helpful.

Sophia was very helpful and did everything she had promised to do. She dealt with my complaint promptly and telephoned me to tell me the outcome.

Over the years the staff have been most helpful and are very efficient. The society have always been very competitive with savings rates. A well... Over the years the staff have been most helpful and are very efficient. The society have always been very competitive with savings rates. A well run caring society. Keep up the good work Read more Read less