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Santander reviews

Santander Logo
Rated Good • 3.76/5

Santander reviews

Unverified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,371 product reviews

Average score of 3.76/5
5 star
48%
4 star
24%
3 star
9%
2 star
4%
1 star
15%
Reviews for Santander have trended positively over the past 90 days

Latest positive rating

5/5

I have been using my Santander account for 9 years now.

I have been using my Santander account for 9 years now. Security is top notch, and that is very important.

{"display":"Jaroslavs","full_name":"Jaroslavs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

STILLWAITING

WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING... WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF.THIS BANK IS AN ABSOLUTE JOKE AND BEYOND COMPREHENSION. Read more Read less

{"display":"customer c","full_name":"customer c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1089967.png"}}'s avatar
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About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2371 company reviews • Last reviewed within 7 days

STILLWAITING

Everyday Current Account • 19th January 2025

WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING... WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF.THIS BANK IS AN ABSOLUTE JOKE AND BEYOND COMPREHENSION. Read more Read less

{"display":"customer c","full_name":"customer c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1089967.png"}}'s avatar
Rated Terrible • 1/5
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HELLISH EXPERIENCE

Everyday Current Account • 18th January 2025

Waiting for personal information to be provided after 3 years of waiting and excuses. Still waiting but receiving nothing but excuses instead. Told them is... Waiting for personal information to be provided after 3 years of waiting and excuses. Still waiting but receiving nothing but excuses instead. Told them is fraud on my account but no one listens. Beyond incompetent. They just do not care. Worst bank imaginable and no one listens to you. Hellish. Read more Read less

{"display":"James R","full_name":"James R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 5/5

    I have been using my Santander account for 9 years now.

    I have been using my Santander account for 9 years now. Security is top notch, and that is very important.

    {"display":"Jaroslavs","full_name":"Jaroslavs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    BEYOND USLESS

    WOULD ADVISE TO BEWARE OF THIS BANK AFTER ABSOLUTE HELLISH EXPERIENCE.WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING... WOULD ADVISE TO BEWARE OF THIS BANK AFTER ABSOLUTE HELLISH EXPERIENCE.WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF. Read more Read less

    {"display":"h ","full_name":"h ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1087585.png"}}'s avatar
    Mortgage
    h 16th January 2025
  • 5/5

    Easy to apply for mortgage and to renew (have 25 yea...

    Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in place like the term and part repayment from interest only Read more Read less

    {"display":"Sue s","full_name":"Sue s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    Sue s 14th January 2025
  • 5/5

    Take advantage of high interest

    Very high interest rate at the moment of 4% for an easy access saver.

    {"display":"Jayden ","full_name":"Jayden ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Jayden 13th January 2025
  • 1/5

    So hard to set up an account.

    So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they... So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were asking me to do things I’d done two weeks previous. Such a confusing, long and complex process I just gave up in the end. Read more Read less

    {"display":"Ralp b","full_name":"Ralp b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Santander very good

    Brilliant service, call centres excellent

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Great cashback offers

    The Santander Edge 2% cashback offer for the first 6 months means getting £15 a month for spending money I would have anyway, on top... The Santander Edge 2% cashback offer for the first 6 months means getting £15 a month for spending money I would have anyway, on top of the 1% cashback from the debit account for bills and transport. The account fee is more than justified Read more Read less

    {"display":"harblack","full_name":"harblack","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Credit Card
    harblack 22nd November 2024
  • 4/5

    Spoke to a real person

    Was so good I could speak to a real person very quickly

    {"display":"Justin Maitland-Walker","full_name":"Justin Maitland-Walker","avatar":{"url":"\/assets\/uploads\/avatars\/users\/836529.png"}}'s avatar
  • 1/5

    Santander Very poor customer experience

    Opened a savings account after 4 weeks they closed my account for no reason and it took nearly 6 months to get my money back after contacting fcs

    {"display":"Mark s","full_name":"Mark s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Mark s 21st November 2024

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