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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3457 reviews)

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4.91

Based on 3,457 reviews, last reviewed 1st May 2026

94% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Great service from the ladies in Inverness Great service from the ladies in Inverness Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3457)

Friendly, knowledgeable, accessible

Amazing staff - so friendly and knowledgeable. Reviewed on: 13th March 2025

Today Natalie Macdonald has been the Face of Scottis...

Today Natalie Macdonald has been the Face of Scottish Building Society and as such deserves to be awarded 11 out of 10 by her Line Manager. I have been unable to access my online ISA account since February 21st. After four attempts by staff unable to sort the problem Natalie has today resolved the situation with care and understanding Thank you so much Natalie. It has been a very frustrating and trying time. I am a lady of a certain age and Natalie has sorted the situation with care and kindness very quickiy Reviewed on: 12th March 2025

On our doorstep

We enjoy our visits. Very pleasant assistants at Inverness. Reviewed on: 11th March 2025

Competitive, friendly, efficient

The range of products available, interest rates which compete favourably with other companies. Being used to dealing with staff in Inverness I find the girls very friendly and efficient in their knowledge of the products. Reviewed on: 11th March 2025

Change of details.

I had to call the Society's customer services to resolve my inability to change the details of my linked bank account. The person who answered my call was polite and efficient, although she could not resolve the issue there and then. However, I followed her advice and the issue was successfully resolved within the hour. Reviewed on: 10th March 2025

Very efficient staff

Easy to communicate. I like the direct person-to-person touch in dealing with your company rather than relying on machines/robots. Reviewed on: 10th March 2025

In branch service review

Very friendly, helpful and efficient staff with reasonable rates. The service would be even better if there was a nearer branch. Reviewed on: 10th March 2025

Friendly, knowledgeable, obliging

An increase in interest rates would be nice. Reviewed on: 10th March 2025

Knowledgeable, friendly, helpful

I like that the staff are friendly and know my name. No question is too much trouble, they are always helpful. Reviewed on: 10th March 2025

Safe and traditional

I like the traditional feel, but the online experience is clunky. Reviewed on: 10th March 2025

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