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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3180 reviews)

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4.89

Based on 3,178 reviews, last reviewed 4th Mar 2026

26% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Excellent Customer Service There was a glitch with the visibility of my online account and some conflicting information relating to the use of the account (hence the loss of a s... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3180)

Brilliant

Helpful, professional and hassle free. Reviewed on: 5th September 2025

Great , Trustworhty, Honest

Staff are very good, reliable and honest . Always happy and friendly. Reviewed on: 5th September 2025

Perfect 10/10

Very friendly staff. Always there to help. Reviewed on: 5th September 2025

Scottish, independent, professional

I have had experience of SBS staff on the phone as well as in branch. In both cases I have always found the staff members to be friendly, helpful and professional. I love that SBS is Scottish based - please always remain independent. Reviewed on: 5th September 2025

Confident, Communicating, Efficient

Good telephone experience valued and good communication attributes. I feel the interest on my account type could have been a wee bit above the current 3.75% but I suppose still a competitive rate. Reviewed on: 5th September 2025

In branch service review

I like that I can walk into my local office and speak to someone. I hate carrying out financial transactions online. Reviewed on: 5th September 2025

Friendly, Helpful, Nice

Very friendly and helpful staff. It is always a pleasure to visit. Reviewed on: 5th September 2025

Very good service

The two ladies in the inverness branch are amazing, never had such good service anywhere else. Reviewed on: 5th September 2025

Friendly, Focused, Engaging

As always, great customer service with polite enchanting staff. Reviewed on: 5th September 2025

Local, Friendly Competitive

Friendly staff and communicated in a straightforward manner at various options. Reviewed on: 5th September 2025

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