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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I had a 10. MY CRITIQUE

I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and even after being done, there was still still a client who was not paid because I did not do something correctly. Oh, if you could shorten your form, somehow. Nonetheless I had come much needed peace for recovery for a while. Reviewed on: 8th July 2026

An excellent service

An excellent service who have help me to clear my credit card debts in a very professional way. They are always there for me if I need to contact them for compassionate and professional help, I would recommend them to anyone who has a debt problem. Reviewed on: 8th July 2026

Very helpful staff.

Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgemental. I do feel that they could have helped clear and write off debts I had as other friends that also used them with similar circumstances and debt had theirs cleared, so I did find it a bit unfair. If I didn’t know this, I wouldn’t have felt a little disappointed. But overall, they helped me clear debts and got my credit score back up. Reviewed on: 7th July 2026

New life ..

I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them always there for me now I'm in the end and I have to say thank you so much you made me feel happy and safe me im new man grazie mille (thousands of thank you ) i learned Reviewed on: 4th July 2026

The advice has been good and delivered in a com...

The advice has been very good and delivered in a compassinate way bearing in mind the stress you feel when in debt. All the options were explained to me and I was directed to the best solution for me. Reviewed on: 4th July 2026

Reliable institution

Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Helpful and peace of mind

Step change are an excellent organisation that helps to get ontop of your finances . They have a human face Reviewed on: 1st July 2026

I first contacted StepChange after i lost my job.

I first contacted StepChange after i lost my job. It was a very bad time in my life.I wasso impressed by the staff who made such a difference to my wellbeing. They were reassuring and so helpfell. Reviewed on: 1st July 2026

Probably saved my life can't thank you enough

Probably saved my life can't thank you enough Reviewed on: 30th June 2026

The best phone call I made

The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been more helpful and didn’t judge me It was upsetting for me ok having to tell a stranger all your money you owe people bills but after I got through the journey I came off the phone and it was such a relief if anyone has problems please please phone step changes Reviewed on: 29th June 2026

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