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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18684 reviews)

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4.92

Based on 18,684 reviews, last reviewed 15th Oct 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service Excellent service helpful and very friendly I’m so pleased I chose stepchange to help me get on track with my finances can’t thank you enough Reviewed on: 15th October 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18684)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service

Excellent service helpful and very friendly I’m so pleased I chose stepchange to help me get on track with my finances can’t thank you enough Reviewed on: 15th October 2026

An excellent service stepchange provide to the public

We have been really happy dealing with stepchange who have dealt with all our financial issues. They have made us feel comfortable and arranged a debt plan which has been reasonable for us to pay back our creditors. I would highly recommend this company they know what they are doing and go through everything with you to see which is the best option for you in the long run. Reviewed on: 13th October 2026

Very helpful and very informative

Very helpful and very informative Reviewed on: 23rd September 2026

I got the help I needed to sort all my debts out and...

I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Very helpful and make life easier for you

Very helpful and make life easier for you Reviewed on: 21st August 2026

Completely Life-Changing

Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the options available to me - prior to talking to them I thought that I would lose everything I owned, but the situation was nowhere near as bleak as I thought and they made an immediate impact on my quality of life as soon as I signed up. The people were extremely helpful and knowledgeable every step of the way. Reviewed on: 19th August 2026

If you need help, they are there

Excellent when I needed help, they were there Reviewed on: 19th August 2026

Always there to help.

Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Easy debt management.

Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Make the StepChange today and clear your debts.

Great service. My plan was prepared quickly and it was hassle free. I found the online process easy to complete and the option to speak with someone was appreciated. Friendly and professional advisors to talk to. Easy to check your account and the status of payments as well as make any changes. Make the StepChange today and clear your debts. Reviewed on: 17th August 2026

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