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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Completely Life-Changing

Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the options available to me - prior to talking to them I thought that I would lose everything I owned, but the situation was nowhere near as bleak as I thought and they made an immediate impact on my quality of life as soon as I signed up. The people were extremely helpful and knowledgeable every step of the way. Reviewed on: 19th August 2026

If you need help, they are there

Excellent when I needed help, they were there Reviewed on: 19th August 2026

Always there to help.

Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Easy debt management.

Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Make the StepChange today and clear your debts.

Great service. My plan was prepared quickly and it was hassle free. I found the online process easy to complete and the option to speak with someone was appreciated. Friendly and professional advisors to talk to. Easy to check your account and the status of payments as well as make any changes. Make the StepChange today and clear your debts. Reviewed on: 17th August 2026

I was in a very bad place financially and mentally.

I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no judgement or fault blaming. It’s really changed my life! Reviewed on: 16th August 2026

Step Change hugely help me

Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Take the step to change

Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a breakdown and thought the only way out was not to be here. After speaking to a lovely person from stepchange, they made me feel less ashamed and not the only one. Its only money they said, and its not the end of the world.We can help you . Ive never looked back. Reviewed on: 9th August 2026

They helped me a lot took pressure of off me so I no...

They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

It was good.

It was good. Staff communication etc… Reviewed on: 30th July 2026

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