Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18097 reviews)

View other StepChange products

4.92

Based on 18,097 reviews, last reviewed 28th May 2026

162250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Step change has been amazing. Step change has been amazing. Even if I’ve not left a 5*, that’s just because I always leave a room for improvement. Over all I’ve experienced great s... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18097)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change has been amazing.

Step change has been amazing. Even if I’ve not left a 5*, that’s just because I always leave a room for improvement. Over all I’ve experienced great support, guidance and management given by step change. I have somehow paid off debt with less stress along the years. Reviewed on: 28th May 2026

I have been with step change for a while now and I c...

I have been with step change for a while now and I can say the staff are absolutely incredible understanding and nonjudgmental they don’t delve into your life but they certainly change it for the good by understanding your stress and helping you take control of your finances and working to a payment you can mannage Reviewed on: 28th May 2026

Fantastic service

I was so relieved after sorting out my plan. The advisors don't judge you and they are so helpful.. I was so stressed out and worried about my debt but after sorting my plan I felt great. They are friendly and want to help and I am so glad I went with Stepchange. Reviewed on: 28th May 2026

Very helpful, consolidated all my debt and started t...

Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Good company

Very helpful when you ring them sorted all my debts into one easy payment Reviewed on: 28th May 2026

Gave me great peace of mind knowing I was able to ta...

Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

I have had a good experience to date however I feel...

I have had a good experience to date however I feel that you have to stand up for your rights when you feel the process is more in favour of your creators and not balanced with looking after you. At one point in the process i felt like i did not have a choice but to just take what I was being told would be my monthly cost even though it would leave me worse off financially and caused me to struggle financially, however i have to say that once i had pointed that out the conversation started to look and review this, which the right support in place. Reviewed on: 28th May 2026

Helped me with everything I needed thank you

Helped me with everything I needed thank you Reviewed on: 28th May 2026

Helped me take control of my debts.

Helped me take control of my debts. Slowly becoming debt free with affordable monthly payments. Reviewed on: 28th May 2026

Excellent customer service.

My experience has been excellent. Everyone I’ve dealt with have been really helpful, ready to listen and non-judgmental which is really important when you’re going through financial stress. Excellent customer service. Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub