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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Fantastic service, very easy to complete the applica...

Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Supported me through every stage of my IVA

Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt like I was on my own. Whenever things got complicated, someone was at the end of the phone. Genuinely can't fault the support. Reviewed on: 25th June 2026

Step Change get my life back on track.

Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors and the team. Reviewed on: 24th June 2026

I have always been treated nicely when I call , as t...

I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much although I will always worry, I wish I had handled my finances better Reviewed on: 23rd June 2026

Good service but long wait times for their helpline

Stepchange provide a very good service although at times they are very difficult to talk to-for instance I rang today and a message was give out that my wait time was 2 minutes but 20 minutes later I was still waiting. About ever 5 minutes the same message (your wait time is 2 minutes) was given out which was very frustrating. Reviewed on: 23rd June 2026

Thanks to stepchange I can sleep again at night

Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

You can not get in touch over the phone unless it’s...

You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got through they have always advised me that the payment plan would close if there were so many missed payments but mine would not as it was down to Ill health and missing work and then having no wage. Despite being told not to worry, they then randomly closed my plan anyway, leaving me with trying to juggle debt, be a single parent and have ill health all on my own. Again when I tried to call they couldn’t answer. Reviewed on: 22nd June 2026

I don't know what I would do without step change.

I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

I was at my wit's end with my debts

I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a godsend and would recommend them to anyone who is struggling financially to pay their debts. Reviewed on: 20th June 2026

whilst setting up my DMP Step Change couldnt have be...

whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form very easy to navigate and you have the option to review your expenditure and alter the form accordingly. Huge weight off my shoulders knowing my debts will be repayed in an affordble way. Thank You Step Change Reviewed on: 19th June 2026

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