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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I could find no way out of my crisis!

I was deeply in debt with credit and store cards and could not longer meet my payments. I am a pensioner and just didn’t know how to resolve this. Stepchange took over the contact with my creditors and reached an affordable rate at which to settle the debts. I’m doing so took the worry and anxiety off my mind. Reviewed on: 1st May 2024

Been handling my debt for many years diamond of a co...

Been handling my debt for many years diamond of a company took all my worries away Reviewed on: 1st May 2024

Takes the pressure off stops all worry knowing that...

Takes the pressure off stops all worry knowing that the pressure is off.so easy to do and very simole Reviewed on: 1st May 2024

Took a very stressful situation and made it an easy...

Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024

Very helpful people on the phone explain everything...

Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024

It has been first class in all aspects u

It has been first class in all aspects u Reviewed on: 1st May 2024

So helpful and kind.

So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024

Very grateful to step change and thier staff , I’m n...

Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024

Excellent Service - Debt Management

I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024

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