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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Relief from debt. Very professional company.

Step change change my life. Trusted, professional and friendly company to work with. I recommend more customers to use them if you are in debt. Debt management plan is my options to ending my debt with crediter. Happy with the service from day 1 till the end. Good job step change. Reviewed on: 23rd July 2021

Life saving

We have been with Step Change for a while and they couldn’t have been more helpful and understanding and took such a weight of our shoulders. Amazing friendly staff. 10/10 Reviewed on: 23rd July 2021

Couldn't have done it without Stepchange

I have nothing but total support and understanding from Stepchange. The advisers were so helpful, understanding and even counselled me through a very difficult time in my life. I would totally recommend them to anyone who needs their expertise. I am coming out the other side because of them and I can't thank Stepchange enough! Reviewed on: 23rd July 2021

Took Away the worries and let me live a normal life.

sympathetic, totally professional, sorted my debt problems out quickly. Keep me informed and offer advice regarding my current plan. They are brilliant. Reviewed on: 23rd July 2021

Fantastic Help

I thought I was going to lose my home. As a bed bound disabled person. This frightened me and I would end up in an institution. The staff I spoke to at stepChange made me fill that I was not alone. Reviewed on: 23rd July 2021

Light at the end of the tunnel

Stepchange has given me hope and peace of mind. A most helpful and reassuring voice in a very dark place. Reviewed on: 23rd July 2021

Very helpful service

Stepchange helped me at a difficult time of my life. I appreciate it. Pretty simple process and you are helped and advised. Thank you Reviewed on: 23rd July 2021

Very helpful

Very fast at sorting my problems out Reviewed on: 23rd July 2021

Changed my life

I got myself into a lot of debt I could not tell anyone the struggle I was having I became very depressed until I called Step Change who helped me immensely and understood how I was feeling. They took control and I am now getting my life back. Reviewed on: 23rd July 2021

Lifesaver at a time when I was in a bad place financially

Best thing I ever did was contacting Step Change. Helped me get back on track and stop all the chaser emails and calls from my debtors. Thank you so much Step Change. Reviewed on: 23rd July 2021

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