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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

life savers !!

thankyou to your colleagues on advice, resolution and above all clarity... without Stepchange ,I honestly doubt I would have coped both mentally, financially. Kind regards Reviewed on: 23rd July 2021

Excellent help

Always there to help in difficult situations and resulting in less stress Reviewed on: 23rd July 2021

A Lifesaver

Finally , thanks to the fantastic help of Step Change ,I will be free of debt in September this year, the help and support I have been given is immense.I could not recommend them enough, they truly deserve a reward as they have given me my life back. Reviewed on: 23rd July 2021

Understanding caring informative and above all constructive

All the above and continuing care in helping me during a very difficult time Reviewed on: 23rd July 2021

Excellent service

Very helpful professional and understanding in these very hard times for me Reviewed on: 23rd July 2021

Dry easy to deal with thankyou

I was in a lot of debt and at the end of my tether stepchange were brilliant I am much happier now Reviewed on: 23rd July 2021

Simply outstanding support

I can’t say a wrong word about the help I had at the start to get me started on my recovery from debt, everyone as been so helpful through the past years and giving me guidance as I needed it, simply outstanding support and I can only give my thanks every time and past the help I have had on to others. Thank you Reviewed on: 23rd July 2021

Peace of Mind

Talking to the guys at Stepchange made me feel alive again so much relief , putting my payment plan into place , gave me my life back , got rid of all the stress , thankyou guys . Reviewed on: 23rd July 2021

Step Change

Step Change have helped me out was really struggling with my debts and it's now one affordable payment and no worries. Very easy to talk to and explained everything to me. Reviewed on: 23rd July 2021

The easiest, most effective thing I've ever done

Having struggled with debt burden for 20 years, the year leading up to registering was the hardest strain ever emotionally. Setting everything up took about an hour all told, but once set it has honestly changed my life. Its got to be the most life changing thing I've ever done. My worries just lifted and I can finally see an end point. The representative was fair and realistic and the whole process was smooth and easy. Reviewed on: 23rd July 2021

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