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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Life-Saver

Their help and understanding, on an ongoing basis, is truly excellent. You are able to see a future without constant worrying about finances. Reviewed on: 23rd July 2021

Help for the ordinary guy battered by the System

Friendly, practical advice is getting me out of a tough situation. Reviewed on: 23rd July 2021

Fantastic service very caring staff

Helped us get debt free. Amazing company very helpful. They help you to sort out a budget and if you are still struggling you just contact them and they sort it out. Reviewed on: 23rd July 2021

Excellent Service

Stepchange really helped me through a very difficult period in my life. I am so grateful to all the advisors that helped me to handle my financial affairs. Their knowledge, advice and support has been first class! Reviewed on: 23rd July 2021

Just so helpful

These folks have helped me through a very tight spot. Lovely people to deal with. Highly recommended. Reviewed on: 23rd July 2021

Lifesavers!

I do not know where I would be without Stepchange to help me. My daughter recommended them and it has been brilliant. Reviewed on: 23rd July 2021

Would definitely recommend

Been with stepchange for several years now and can’t fault them. They make all my debts easier to manage and their customer service is great. Thank you so much stepchange Reviewed on: 23rd July 2021

Wish I had asked them sooner

I was struggling to meet my payments and looked up how to do a debt management plan on a government website. They suggested I used StepChange, I did, and they were wonderful. I was put at ease and not judged, they set it all up for me and even corresponded with my creditors. I only wish I had asked them sooner. Reviewed on: 23rd July 2021

Pressure

Until i contracted stepchange i was in all sorts of trouble, robbing Peter to pay Paul and getting nowhere. They took me on and proceeded to do the donkey work which took all the pressure off me allowing me to make one monthly payment. Thank you Reviewed on: 23rd July 2021

Great help

I contacted stepchange as I was drowning in debt and they helped me to come to an arrangement with my debtors to make more affordable payments which has helped me alot. Very knowledgeable and pleasant staff who explained the different options open to me, thanks Reviewed on: 23rd July 2021

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