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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Fantastic

I was lucky to have been put in touch with step change when i was going through a difficult time financially. The staff are very supportive and have been there every step of the way. Reviewed on: 23rd July 2021

All the help you will ever need

I was feeling so low with all the amount of debt I had. I contacted Step Change and the help I received was fantastic. They contacted all my debtors and arranged an affordable payment and in 99% my debtors suspended or cancelled any further interest being added. I can't thank Step Change enough for helping me to become debt free Reviewed on: 23rd July 2021

Saved me

Step change saved me after a horrendous divorce I didn’t no which way to turn with debt I didn’t no I had. Stepchange are so professional and understanding. They helped talked through my options helping me to understand them in a way I new not all the official jargon. I would highly recommend Reviewed on: 23rd July 2021

Life Changing Organisation

Having used Stepchange over a number of years I can honestly say that their help changed my life for the better. I could not rate any organisation higher. . Reviewed on: 23rd July 2021

Life savers

Financial stress is one of the worst anyone can experience and can have devastating consequences on relationships and family life. Stepchange took the stress away, they made all my debts seem manageable and yet I still had the money I needed to live. They don't make you feel guilty or stupid for the financial mess you find yourself, in fact, I've always found the advisors understanding, helpful and sympathetic. Fabulous organisation that helped me regain control of my life. Reviewed on: 23rd July 2021

The best in the UK

You are guarantee the best support and help, and they are always on top of everything. Reviewed on: 23rd July 2021

No more worry

Thanks to Stepchage they really eased the worry of sorting out a large debt for me. I don’t know what state my mental health would be in now if they had not helped, I might have not even been here. They gave me the confidence to know that I can be sorted and I can eventually get my life back on track. I can’t thank them enough. Reviewed on: 23rd July 2021

Brilliant and supportive

They have been supportive and informative, never judgemental just offering advice. Reviewed on: 23rd July 2021

Exhaling

Friendly non judgemental and helpful organisation. Reviewed on: 23rd July 2021

Stress release

After getting help from step change the stress release was amazing I can now sleep at night Reviewed on: 23rd July 2021

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