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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Good work guys keep it up

Just all round great ppl to talk to and peace of mind great work guys Reviewed on: 23rd July 2021

Helped me when I needed it most

I was in a bit of a pickle and didn’t know what to do for the best. Step change helped me get back in order and get my life back on track. Reviewed on: 23rd July 2021

Just fantastic

Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021

Good help

Really helped us in a desperate situation Reviewed on: 23rd July 2021

Easy as anything

Absolutely amazing service, they put my mind at ease after several months of worry and stress. Reviewed on: 23rd July 2021

Excellent body

Very professional and understanding Reviewed on: 23rd July 2021

The Best Client Service Around 5 Stars All Round

I can’t thank or praise Step Change enough. They are so helpful & understanding. Outstanding client service who REALLY want to help. They have been fantastic in helping me with my finances & I'm SO grateful to them. I highly recommend Step Change to anyone with financial difficulties. Reviewed on: 23rd July 2021

Great service

Stepchange have been so helpful. They have helped me get back on track with my finances. Reviewed on: 23rd July 2021

Changed my life!

Step change has made a huge difference to my life. I am now nearly debt free after years of worry and a vicious cycle of borrowing. Reviewed on: 23rd July 2021

Step Change listened and helped me when no other organisations would. Thank you Step Change.

Step Change saved me when I was at my lowest with debt worries. Whilst on the plan I have learnt the value of money and how to not spend if I don’t have it basically. I know I will be a better person once my plan comes to an end. Reviewed on: 23rd July 2021

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