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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Fantastic support and understanding.

Step change is a compassionate and caring most wonderful charity. Giving invaluable advice and support when people feel so vulnerable and worried Reviewed on: 23rd July 2021

Excellent service

Step change have been outstanding from start to finish. They go above and beyond to help you find services that are right for you, they also give support in so many other ways. Reviewed on: 23rd July 2021

Help at the end of the phone

So reassuring and don't judge you. Helpful and make everything easy to understand. Reviewed on: 23rd July 2021

help i didnt think l could get

amazed by the service and help they offer Reviewed on: 23rd July 2021

Genuine charity that really wants to help.

Step change do not judge you. They made the whole process very easy to deal with and keep you informed frequently. I know that my money is definatly going back to my debtors. Reviewed on: 23rd July 2021

Amazing consistent help and advice over 12 years

Have helped me to manage £95,000 of debt down to £15,000 in less than 13 years Reviewed on: 23rd July 2021

Amazing

Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021

Step-Change is very helpful and supportive.

They are always ready to help and easy to get through to them anytime you need support. Reviewed on: 23rd July 2021

OUTSTANDING SERVICE

Stepchange have been such a great help. There is no longer any harassment from creditors. Reviewed on: 23rd July 2021

Totally trustworthy

Step Change has been a huge help. The staff are always helpful and sympathetic. An affordable payment plan has been reached and can be changed if your circumstances change. The company is well respected and I would recommend them to everyone. Reviewed on: 23rd July 2021

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