Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Wonderful step change

Step change changed my life They are brilliant Reviewed on: 23rd July 2021

Always there when you need them

Without these guys, I wouldn’t know where I’ll be. Thanks StepChange. You are amazing. Reviewed on: 23rd July 2021

Partner in Financial Freedom

StepChange has been an invaluable help in enabling me to take steps for financial freedom. Reviewed on: 23rd July 2021

Caring

Very helpful and caring. They explain things well. Reviewed on: 23rd July 2021

If sorting debt could be painless, this was it

I had already signed up with another debt company but found they only passed 85% of my monthly repayments to my creditors. Found Stepchange who not only do all the work for free but constantly keep me up to date as regards my o/s debt. Excellent company Reviewed on: 23rd July 2021

Literal life Saver

Having no idea how to deal or cope with my difficulties I contacted Stepchange as a last resort. They quickly, efficiently and sympathetically helped me bring matters back into control. Reviewed on: 23rd July 2021

Stepchange Saved Me

When I found that I was in serious debt and had no way of paying it off one of my creditors advised that I contact Stepchange, and boy am I glad that I did. They listened to my problems in a sympathetic yet professional manner and after listening to the whole story gave me advice on how I could go about dealing with it. I took their advice and it has saved me an incredible amount of stress and subsequent illness. I'll be for ever grateful and debt free in 18 months time. Overall what could have been a terribly stressful experience turned into a very manageable and stress free process. Reviewed on: 23rd July 2021

Debt management kings & queens.

From the very beginning of contacting StepChange, they were helpful, kind & understanding. After speaking to them, we had the best nights sleep for a long time. They tailor made a debt plan for us and ensured our repayments were affordable. We have been with them for 6 years and this month (August) is our final payment. They have been wonderful all throughout; whenever we had a concern, we knew we could pick up the phone and one of the advisers would put our minds at rest. Thank you, you wonderful team. Reviewed on: 23rd July 2021

The best reliable and problem solving company

When life surprise you with tuff changes and they are not always up to you to resolve them yourself,Step Change will help you step on your fears and do the changes to be and adequate and happy person again . Reviewed on: 23rd July 2021

Organisation you can trust.

Always ready to help and very understanding. Does not talk down to you and extremely polite. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub