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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 21st Aug 2026
14% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026
Abdul wahid's avatar
Abdul wahid

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18681)

Good and detailed advice and help

5
Good and detailed advice and help Reviewed on: 1st May 2024
Saffron T's avatar
Saffron T

StepChange changed my life.

5
StepChange changed my life. My life has improved so much since going into a management plan. All thanks to StepChange!! They didn’t judge me either Reviewed on: 1st May 2024
Vicky N's avatar
Vicky N

5 Stars.

5
5 Stars. No complaints so far. Quick and easy to do. Reviewed on: 1st May 2024
Ruthie 's avatar
Ruthie

Very polite and understanding.

5
Very polite and understanding. knowledgeable, explained options in detail. Gave me time to make a dicision Reviewed on: 1st May 2024
Karen's avatar
Karen

i was in a dreadful state with my debt,but when i go...

5
i was in a dreadful state with my debt,but when i got in touch with step change,my whole life changed for the better.the people i spoke to were amazing.they really cared. Reviewed on: 1st May 2024
chrissie daniels's avatar
chrissie daniels

Managable payback

5
Over a period of time I have managed to pay back in excess of £10K Reviewed on: 1st May 2024
JACKIE's avatar
JACKIE

A pleasure to deal with

5
Extremely kelpful and always have the answer Reviewed on: 1st May 2024
Eric's avatar
Eric

Iand case

4
Everyone at stepchange have been great in helping me with my debts Reviewed on: 1st May 2024
Ian b's avatar
Ian b

Helped to manage my debts to an easily affordable pa...

5
Helped to manage my debts to an easily affordable payment. Don't have to worry each month about how to pay and the debtors are happy with my payments. Reviewed on: 1st May 2024
Lorraine Graham's avatar
Lorraine Graham

Wouldn’t be where I am today helped me so much...

5
Wouldn’t be where I am today helped me so much Reviewed on: 1st May 2024
Melanie G's avatar
Melanie G

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