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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14718)

Saved my Life

5
I was at the point where I had nowhere to turn and was living on the little credit that was left on my cards. Circumstances had got on top of me. What an amazing experience I had with Step change. Over night I felt better and that I would be rid of my debt. They make sure that everything is organised for you and are there if you have an unexpected problem Reviewed on: 23rd July 2021
JackieG's avatar
JackieG

Mrs SS

5
Stepchange has reduced enormous amount of my stress and burden. Stepchange has guided and supported me with my financial crisis. Thank you so much Reviewed on: 23rd July 2021
SS's avatar
SS

Professional advice to get your life back on track

5
Non-judgemental advice and willingness to help Mark my interaction with Stepchange. Most things can be done online making it easy to manage your arrangements. Stepchange will help navigate you towards a debt free future. This charity deserves the award. Reviewed on: 23rd July 2021
PAUL 's avatar
PAUL

Very helpful

4
I will recommend this company to anyone who needs help Reviewed on: 23rd July 2021
Flo 's avatar
Flo

Help when it was needed most

5
Step change helped me when I needed it the most and the sense of a massive weight being lifted once they had talked me through everything was immense. I am so grateful for their help and support in getting me debt free (2 months away). Also they never made me feel bad for being in debt, they are just there to help. Reviewed on: 23rd July 2021
Frankie's avatar
Frankie

stepchange are fantastic

5
without step change i don't know where id be , deep depression, homeless . they truly are life savers. light in the dark, understanding and no judgements thank you so much Reviewed on: 23rd July 2021
maxine 's avatar
maxine

Great service

5
Very helpful and very understanding I would well recommend step change Reviewed on: 23rd July 2021
David Fishlock's avatar
David Fishlock

Very helpful

5
A wealth knowledge and very useful information Reviewed on: 23rd July 2021
Alan 's avatar
Alan

Fantastic charity supporting people during difficult times

5
Helped us through a really difficult few years and moving us swiftly towards being debt free by the end of next year. Couldn’t have done it without them. Reviewed on: 23rd July 2021
Stephen Moss's avatar
Stephen Moss

Heartache to hope

5
I was a man in pieces. Scared, worried, with a feeling of no hope and a very heavy heart. After speaking with Step Change it brought me to tears knowing I had someone by my side to hold my hand and help me find a way to relieve all of the pressure I was experiencing. Thank you so much! Reviewed on: 23rd July 2021
Lee's avatar
Lee

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