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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Life Savers

Step Change is simply the best place to go when or if you have any kind of financial worries. The staff are calm, kind and knowledgeable. The professionalism is probably the best you will find anywhere. If you have money troubles, contact Step Change and get back on track. Reviewed on: 23rd July 2021

One of the best

Could not have got this far with step changes help all the staff so helpful always there to help and guide you through and good advice keep up the good work Reviewed on: 23rd July 2021

Very Very Helpful

Step Change are a very helpful company, I had a lot of debt and they advised me how to setup a budget to help pay off the debt as quickly as possible- with their Debt Management Plan. They did all this without asking for penny! I can also check my debt status online with them and see the balance go down every month. It would of been a lot more stressful if they were not around to help. Easy to talk to and always happy to help with any questions or queries. Reviewed on: 23rd July 2021

Peace of mind

I started to feel overwhelmed with my debts, my sister suggested Step change. It felt like a huge weight had been lifted off my shoulders. Reviewed on: 23rd July 2021

They have helped me

Due to a series of difficult circumstances we needed the help of stepchange to see us trough rough times.Their help has been invaluable. Reviewed on: 23rd July 2021

friendly helpful

When i was in a bad place the people at step change helped me see light at the end of the tunnel Reviewed on: 23rd July 2021

EXCELLENT!!! EXCELLENT!!!! EXCELLENT!!!!

Excellent service,very understanding of your situation and no judgement. Always great advice at the end of a phone and online.Always there to help..Can't thank you enough! Many many thanks. Reviewed on: 23rd July 2021

They are a great company who took my worries away

There is always a friendly advisor to speak to you when needed Reviewed on: 23rd July 2021

A fantastic service!

I cannot thank Step Change enough for all that they have done for me, I really could not see a way forward in tackling my personal debt and making my original phone call to them was probably the most important call that I have ever made their support has literally transformed my life, thank you so much! Reviewed on: 23rd July 2021

The best support organisation

The support I got from Step change is unexplainable Reviewed on: 23rd July 2021

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