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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Absolutely fantastic

I can not fault this company. All they have done to help me, I can not thank them enough. They are great on the phone and keep me up to date by emails. Their communication is fantastic. Reviewed on: 1st May 2024

Such an amazing support

I have found the whole process easy to complete and the online chat has really been supportive. This has brought me such peace of mind. Reviewed on: 1st May 2024

great staff who are always helpful and it’s been suc...

great staff who are always helpful and it’s been such a great tool to help towards being debt free. Reviewed on: 1st May 2024

Debt management Stepchange helped so much !

I cannot put into words how Stepchange has helped my situation. I never knew such a helpful company was available until a friend told me about it. My life is so much better with no more stress or worry ! Reviewed on: 1st May 2024

It gave me peace of mind financially and helped me t...

It gave me peace of mind financially and helped me to budget Reviewed on: 1st May 2024

The staff have been so understanding and supportive...

The staff have been so understanding and supportive of all my difficulties. Reviewed on: 1st May 2024

Every member of staff I have dealt with have been fr...

Every member of staff I have dealt with have been friendly, helpful and professional. Reviewed on: 1st May 2024

Very Helpful and Supportive , excellent staff ,

Very Helpful and Supportive , excellent staff , Reviewed on: 1st May 2024

Excellent at helping with debt problems

Excellent at helping with debt problems Reviewed on: 1st May 2024

Stepchange Charity are very helpful.

Step change have been very helpful making me debt fee and grateful for their assistance over 6 years. Reviewed on: 1st May 2024

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