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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Support when I needed it most

From the first call Stepchange were both helpful and reassuring. By going over my finances and making some small changes I was able to reduce my debt clear date down by 40yrs!! I am now 2yrs in to a 5yr plan to be debt free and the light is getting brighter at the end of the tunnel. I could not have achieved this without Stepchange. Thankyou :) Reviewed on: 23rd July 2021

Excellent help

Excellent help and guidance when in worrying situation Reviewed on: 23rd July 2021

Excellent Debt Advisory Company

Thanks to the excellence of the advice and help given I now have my debt under control. Reviewed on: 23rd July 2021

Excellent service

The people at step change and and the company provide excellent service and are the best. They are so kind and helpful Reviewed on: 23rd July 2021

Helped us somewhat but limited

We have been helped somewhat by going with step change, but there help is very limited and after nearly 10yrs of payments the money owed never seems to go down, the debtors seem to be able to lump all these extra fees on an already over inflated pay back plan, so we will be stuck with this debt for life, step change can't do anything for us other than be a middle man for payments, and that is it . Reviewed on: 23rd July 2021

Helpful

The StepChange team are helpful and always give you all the options so you can make informed choices. Reviewed on: 23rd July 2021

My stepchange review

Stepchange help me to manage my debt plan. By managing my debt it reduced the emotional stress due to my mental health Reviewed on: 23rd July 2021

Debt help

Excellent service Reviewed on: 23rd July 2021

outstanding

step change has given me my life back Reviewed on: 23rd July 2021

Life got better at a time of great worry

Stepchange helped me at a time of great worry getting me back on track I cannot thank them enough Reviewed on: 23rd July 2021

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