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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18609 reviews)

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4.92

Based on 18,609 reviews, last reviewed 11th Jun 2026

186850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

After weeks of worrying After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you f... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18609)

Stepchange are there for you just reach out

Following the death of my husband you helped me to sort out finances and your there whenever I need help Reviewed on: 1st May 2024

Extremely helpful & easy to talk to explained all op...

Extremely helpful & easy to talk to explained all options for me in a positive friendly manner. Helped me get my life back on track Reviewed on: 1st May 2024

Helped me when the prices of bills went stupid.

Helped me when the prices of bills went stupid. And removed all the tress and anxiety of how I was going to clear my debts Reviewed on: 1st May 2024

Let Stepchange help you take control!

After everything spiralled out of control in 2019 and I realised I could no longer meet all my repayments I reached out to Stepchange. They put a debt management plan in place for me, it was easy to set up. They are really helpful and managing everything online is also so easy. I now have 3 more payments left and I truly couldn’t have done it without them. It took all the worry away. If you are worrying about debt, reach out to them, in a couple of years you will thank yourself! Reviewed on: 1st May 2024

Lifted a great weight off my shoulders

Lifted a great weight off my shoulders Reviewed on: 1st May 2024

I was so worried about our debt but on contacting St...

I was so worried about our debt but on contacting Step change within minutes I felt sheer relief. By the end of the phone call I had a clear picture of what my choices were. Upon selecting the most appropriate way forward Step change contacted creditors etc on our behalf. The advisors are so friendly and helpful and the whole process made simple with their guidance. I wish I had made the call so much sooner. Reviewed on: 1st May 2024

Very helpful made thing's happen for me and took a m...

Very helpful made thing's happen for me and took a massive load off me and my life Reviewed on: 1st May 2024

The position I found myself in with debt after being...

The position I found myself in with debt after being scammed was horrendous. After speaking to Step Change it showed me there was a way to sort things out and that I could have a future still. Reviewed on: 1st May 2024

Absolutely superb help and service really put us bot...

Absolutely superb help and service really put us both at ease with a situation we didn't want to happen.If you are worried about your finances.just pick up the phone and you will realise that there is help out there. Reviewed on: 1st May 2024

I was in a really bad position financially which was...

I was in a really bad position financially which was causing me sleepless nights, nightmares, depression and anxiety. I didn't know what to do. A friend of mine suggested debt management but the idea of paying even more money out to someone to manage it was ridiculous to me. Luckily I found step change. They were really kind and understanding with me, I'm now about 70% through my DMP with the end in sight. Reviewed on: 1st May 2024

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