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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Life changing

After being made redundant and breaking my leg age 60 I found it impossible to get work. My credit cards were maxed out on buying everyday goods like food and bills. In the end I couldn’t keep up the payments and it all spiralled out of control. I contacted Step change and within a few hours my life changed for the better. I can’t thank them enough for there help and support in what was a very dark time for me. Reviewed on: 23rd July 2021

Friendly, helpful and understanding

They are always there if I need any advice. When I call them I'm always met with a cheerful friendly assistant to help me out. I'm kept up-to-date with my current situation. Reviewed on: 23rd July 2021

Very Grateful

I've nearly finished my DMP with them after getting into bad debt a decade ago. They took a huge weight off my shoulders. I'm very grateful to them. Thank you Step Change. Reviewed on: 23rd July 2021

Excellent Services

They have helped me get back on my feet and gave me peace of mond. Reviewed on: 23rd July 2021

excellent company

step change are brilliant would recomemd them to anyone. they have my vote Reviewed on: 23rd July 2021

Invaluable help

I was so worried about money and Stepchange put me on the right road. Thankyou Reviewed on: 23rd July 2021

Very good

Very helpful Reviewed on: 23rd July 2021

Clear, concise support

Helping me get out of debt. Brilliant service. Reviewed on: 23rd July 2021

Stress free solution to debt

Since first talking to StepChange, I have felt less stressful about my debt situation and since starting on a DMP, have slowing seen my debts reducing. The only downside is that sometimes it is difficult to get through on the phone,. Otherwise, a first class service. Reviewed on: 23rd July 2021

No more sleepless nights

After a messy divorce and then coming to my senses contacting Step Change has helped me through my financial situation. The one thing I never wanted to do was to not pay back any money owed that was in my name. With helpful guidance and working out my spending plan I can honestly say I will be debt free in 12 more months and have no more sleepless nights worrying who to pay and how much. Reviewed on: 23rd July 2021

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