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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Massive thanks to all at Step Change helped me get into a better place

Excellent advice and reassurance Reviewed on: 23rd July 2021

Life saving!

I was feeling depressed, lost and desperate. I never thought for a minute that I’d ever have debt problems. Step Change, sympathetically and non judgementally, gave me sound advice to make an informed decision about how to proceed. My debts haven’t gone away but they’re now being managed and regularly reviewed. I will be forever grateful to Step Change! Reviewed on: 23rd July 2021

Help with Depts.

I was very worried about my depts,untill a friend rcommended StepChange,Who were verry helpfull and put me on a more relaxed road to paying my depts at a much reduced rate.thank you for your help and fiendly service.From Mike Reviewed on: 23rd July 2021

Excellent help when needed

Great friendly service when you are at desperation with your debt Reviewed on: 23rd July 2021

Life and sanity saving

I joined Stepchange when my mother needed 24 hour care and I was unable to work as much. My bills piled up and somebody recommended them. The process was so easy and they never judged but proceeded to help immediately. I was losing sleep and suffering from stress. Thank you, thank you Stepchange for giving me a life back and helping me clear my debts. Reviewed on: 23rd July 2021

very understanding

have been with step change for many years, in debt at over £40,000 now down to under £5,000. Online management easy to understand but staff very understanding and knowledgeable should you wish to speak with them Reviewed on: 23rd July 2021

Relief

Step change was able to put us on to a DMP and I have lost a lot of weight off of my shoulders Reviewed on: 23rd July 2021

Great in every way

Understanding, helpful, friendly, the list could go on. Highly recommended with a big thank you to step change for all the help. Reviewed on: 23rd July 2021

Helpful and reasuring

So helpful when we had financial trouble- lots of information and advice and flexible in terms of payments. Reviewed on: 23rd July 2021

Excellent Service

Step Change have really helped me during a very difficult time in my life. My finances were out of control and I did not know where to turn to. Step Change provided a non judgemental, friendly and efficient service and I now feel less under pressure about my finances. Reviewed on: 23rd July 2021

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