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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18605 reviews)

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4.92

Based on 18,605 reviews, last reviewed 11th Jun 2026

186650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic all round support from step change I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18605)

StepChange are life savers.

StepChange are life savers. They helped me turn my life around and escape from what I perceived an impossible situation. Their operators are the most knowledgeable, understanding, patient and supportive people I have ever dealt with. Whatever they promise they deliver which is a rare thing in this day and age. I urge anyone with debt problems to reach out to StepChange, they truly are life changers. Reviewed on: 1st May 2024

I have been with stepchange for a while and have nev...

I have been with stepchange for a while and have never had any problems either with the company or the staff. Reviewed on: 1st May 2024

Very helpful they understand help u to pay of u det...

Very helpful they understand help u to pay of u detes at a price u can afford with no stress very nice people to talk to . Reviewed on: 1st May 2024

Stepchange is perfect !!!!!!

Stepchange is a very good helpful company. I highly appreciate what they do for me and other people who have got financial difficulties. Thanks to such companies like Stepchange, people have a chance to pay their debts as much as possible and continue a normal life. Thank you very much, Stepchange Team. Reviewed on: 1st May 2024

Good and detailed advice and help

Good and detailed advice and help Reviewed on: 1st May 2024

StepChange changed my life.

StepChange changed my life. My life has improved so much since going into a management plan. All thanks to StepChange!! They didn’t judge me either Reviewed on: 1st May 2024

5 Stars.

5 Stars. No complaints so far. Quick and easy to do. Reviewed on: 1st May 2024

Very polite and understanding.

Very polite and understanding. knowledgeable, explained options in detail. Gave me time to make a dicision Reviewed on: 1st May 2024

i was in a dreadful state with my debt,but when i go...

i was in a dreadful state with my debt,but when i got in touch with step change,my whole life changed for the better.the people i spoke to were amazing.they really cared. Reviewed on: 1st May 2024

Managable payback

Over a period of time I have managed to pay back in excess of £10K Reviewed on: 1st May 2024

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