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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Amazing service

When you are going through a difficult financial time it is very scary and worrying. I was recommended to use Step Change by a friend. They helped put me on q plan.i could manage. They explain everything thoroughly. I have now managed to make a significant dent in my debts. Reviewed on: 23rd July 2021

Excellent bespoke support and advice

Non-judgemental,expert, practical and friendly advice given to me over several years. When one is left with a debt through no fault of your own it's easy to become overwhelmed. Step Change has ensured this has not happened to me. Thank you. Reviewed on: 23rd July 2021

Good Service

The staff are very helpful when you have problems Reviewed on: 23rd July 2021

Excellent

When I felt very confused and helpless and very worried about my health I found Stepchange the biggest help to me and took a very heavy burden from my shoulders in providing a fair and manageable solution to my financial state which was due to my inability to work due to health Reviewed on: 23rd July 2021

Relief

It is a great relief to find someone understanding and easy to work with. Thank you Stepchange Reviewed on: 23rd July 2021

Life Changer.

I was in a fairly dark place in relation to credit card spending and repayments. After a phone call and and filling in a form or two with Step Change my life was returned to near normality. My two creditors readily agreed the repayment structure forwarded by Step Change, which left me with enough funds to function again. I am now able to sleep properly for the first time in years. Reviewed on: 23rd July 2021

A good send

I was very nervous and embarrassed about looking for help. Step change literally changed my life at a very difficult time. You dont feel judged or stupid for getting yourself into a financial mess. The help I received was beyond my expectations. That was two years ago, but it’s reassuring to know that they are there to help with any issues that crop up. First class service. Thank you Reviewed on: 23rd July 2021

Great help when needed

there when you need it, can't fault the service Thank you Step change Reviewed on: 23rd July 2021

Absolutely brilliant service

Extremely helpful when dealing with my financial problems - very reassuring and helped me sort things out and meant I felt a lot less stressed about everything - considering that this is all done within a short space of time - I’d recommend StepChange to anyone Reviewed on: 23rd July 2021

Changed my life

Before I started working with StepChange I felt totally consumed and overwhelmed by my debt. I just couldn't see a way through it and it was taking a gigantic toll on my mental health. I started my plan two years ago, and I'll be debt-free in seven months. I finally feel in control of it and, for the first time in over seven years, can finally see a debt-free future within reach. I feel hopeful. Reviewed on: 23rd July 2021

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