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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Is the only place to go if facing financial trouble, no judgment or criticism

They helped me all the way , always there when I needed them Reviewed on: 23rd July 2021

Weight lifted....

Literally felt less stressed & like a huge weight lifted off my shoulders once I knew Stepchange were in control of & taking charge of my debts. I feel safe in their hands. They give honest advice with no hidden fees or agenda. Thank you Stepchange Xx Reviewed on: 23rd July 2021

They have been great sorting my DMP

They always keep me informed on how I’m doing on my DMP and always happy to help and give good advice Reviewed on: 23rd July 2021

Life changing

Stepchange has completely changed my life for the better and his helping me with a situation I could never have solved on my own . They are literally saving and changing lives Reviewed on: 23rd July 2021

Great charity and customer care

Great experience with me will recommend to anyone Reviewed on: 23rd July 2021

Great Help and customer service

Stepchange has helped me greatly in my finance and their customer service is so great and efficient. Reviewed on: 23rd July 2021

Amazing

They have helped me to put my debt down. Thank you Reviewed on: 23rd July 2021

Debt Help

Help reduce my stress over debt Excellent service the staff have help me loads over the years while I clear my debt Reviewed on: 23rd July 2021

Stress free and helpful debt management

When I realised that I needed help due my debt, Step Change was recommended by my bank and they have been amazing. The process is fairly straight forward and I have been given excellent support every time I have called with a query. The annual review is very straight forward and I feel in much more control of my finances and can see a light for when my debts will be cleared. Reviewed on: 23rd July 2021

Mr Hargrave

Highly experienced and knowledgeable company who treat you like a person with compassion and courtesy Reviewed on: 23rd July 2021

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