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StepChange: Debt advice reviews

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4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (14718)

We are very satisfied with Step Change

5
From day one when Step Change set up our debt plan we both lost all the worry of how we were going to get out of trouble. Step Change were brilliant and reassured us along the process, the representative was polite and helpful without any judgement or condescending attitude and we have found this to be true of anyone we may speak to in the company. We would recommend anyone who is struggling with debt to turn to Step Change to help them. Reviewed on: 23rd July 2021
Janet Wood's avatar
Janet Wood

People's organisation

5
Step Change is a professional company cares for their clients. All my interaction with the company was excellent and all the agents went above and beyond to help me and give correct advice as per my requirement. they made me comfortable and very easy to talk to. Highly recommend Step change. Reviewed on: 23rd July 2021
Rajani G's avatar
Rajani G

Amazing charity

5
I contacted Step Change several years ago due to a very difficult financial time for me and my family . The help support and advice from day one has been brilliant and continues to be to this day . I will be forever grateful to them for their help at a very difficult time in my life . Reviewed on: 23rd July 2021
irene scarr's avatar
irene scarr

Stress Free

5
When I first got in touch with Step Change they were really helpful, explained everything on how it would work,that really put my mind at rest.They keep you updated and my monthly payments are taken I have no more worry or stress I would highly recommend Step Change. Reviewed on: 23rd July 2021
Jeanette's avatar
Jeanette

Simply the best!

5
Step change changed my life for good Reviewed on: 23rd July 2021
Linda's avatar
Linda

Step Change literally saved me!

5
So kind, caring and non judemental - amazing organisation Reviewed on: 23rd July 2021
Roseann McBride's avatar
Roseann McBride

Turned our life around

5
Thank you for being there for us and people like us who probably wouldn't have survived these last few years. Reviewed on: 23rd July 2021
David Nicholls's avatar
David Nicholls

good service

5
I've been with Stepchange for a few years now and they have always been very helpful and they do not judge you because you have debts. Would highly recommend Reviewed on: 23rd July 2021
Rosemary's avatar
Rosemary

I sleep well now

5
StepChange has really helped a lot. They have managed my debt in a way that I feel free from harassment. With a peace of mind I feel truly in control. Reviewed on: 23rd July 2021
Samuel Brenya's avatar
Samuel Brenya

Fantastic Chaity

5
Couldn't have survived without the help I received from 'Step Change' and the help I'm still receiving. Reviewed on: 23rd July 2021
Christopher Blundell's avatar
Christopher Blundell

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